Talkback reports show multiple users crashing while trying to print using M092 on Mac Mode 11 First BBID :32384731 Last BBID :32529955 Min Runtime :201 Max Runtime :73377 First Appearance Date : 2001-07-01 Last Appearance Date : 2001-07-04 First BuildID : 2001062823 Last BuildID : 2001062823 Stack Trace: MixedMode + 0x224 (0xffcf0644) nsDeviceContextSpecMac::Init() [nsDeviceContextSpecMac.cpp line 364] nsDeviceContextSpecFactoryMac::CreateDeviceContextSpec() [nsDeviceContextSpecFactoryM.cpp line 71] DocumentViewerImpl::Print() [nsDocumentViewer.cpp line 4375] GlobalWindowImpl::Print() [nsGlobalWindow.cpp line 1860] CODE.10 XPTC_InvokeByIndex() [xptcinvoke_mac.cpp line 129] XPCWrappedNative::CallMethod() [xpcwrappednative.cpp line 1880] XPC_WN_CallMethod() [xpcwrappednativejsops.cpp line 1252] (32529955) URL: http://www.bug.co.jp/mn128/ (32529955) Comments: Crashed as I attempted to print. (32498908) Comments: crashed when atempting to print. (32493547) URL: www.ericsson.com/t29/ (32493547) Comments: clicking a link at above address (32447632) Comments: Printing to a Postscript file. (32419043) URL: http://www.dowjonesnews.com (32419043) Comments: Crashed when I tried to print from Mozilla 0.9.2 (32413441) Comments: Why? (32408564) URL: http://www.teshreen.com/syriatimes/s-sa/economy-s001.htm (32408564) Comments: Mozillah crashed when I tried to print. Mozillah 0.9.2 (32408427) Comments: Crashed when I tried to print from Mozilla 0.9.2 (32384731) Comments: I was trying to print.
Adding crash and topcrash keywords for talkback tracking
Keywords: crash, topcrash
I tried to reproduce this by going to http://www.teshreen.com/syriatimes/s-sa/economy-s001.htm and printing the page, but did not crash. However, I went to http://www.ericsson.com/t29/ and clicked on the picture of a cell phone on the right side of the page and crashed before the pop up window could completely render. For some reason, the Talkback dialog isn't popping up, so I couldn't get a report on this crash. Perhaps someone else can try this and see what happens?
could this be related to 89639 ? see jpatel's comments...he clicked on an image.
I tried also using trunk on Mac 7/9 build. 1) launch netscape, jump to netscape.com, print, no problem 2) launch netscape, jump to www.ericsson.com/t29/, print, no problem 3) launch netscape, jump to www.ericsson.com/t29/, click on cellphone image link, print, no problem should I try all of this on branch? we need a reprodicible test case
Using 7/9 branch on Mac, I can't reproduce a crash. I tried several URLS...they all print fine. Tom Greer is gonna look into this further...please include comments in this bug report...thanks Tom!
Sujay, the Trunk showed Mac crashes under this signature (6/29 & 6/30) but more like the crash that jpatel mentioned. Users report crashes after clicking not printing. Still trying to repro the print bug. I'll attach the stack and comments from the trunk for review. It may be a different bug.
Using today's branch build, I can't crash with the steps I mentioned last week. Now when I click on the phone image, The pop up opens up and a second window also opens telling me how the plugin doesn't work with netscape 6 (i think it was shockwave). In any case, I can't reproduce the crash. I also tried printing the ericsoon page, and it worked.
I will resolve this bug.. worksforme.. since I could never reproduce.. and was waiting for more info. If this happens again.. please reopen and include the build, the printer your using, operating system version, everything you can think of. It may be due to something that sounds trivial, but important in this case. Thanks.
Status: NEW → RESOLVED
Last Resolved: 17 years ago
Resolution: --- → WORKSFORME
I also could not reproduce....
Status: RESOLVED → VERIFIED
Leaving WFM but for thoroughness I will include some info from the latest crash that matches this signature. Per dcone's comments of 7/13 I dug out some deeper specifics about the system it crashed on. 1 Incident 32706761 (he crashed agin later, incident 32980660) Model Macintosh (0x196) Physical Memory 320.0 MB Processor PowerPC 750 (G3) Processor Speed 400 User Email Address firstname.lastname@example.org Build: 2001062823 CrashDate: 2001-07-09 UptimeMinutes: 411 Total: 669 OS: MacOS version 9.1 Detailed : http://climate/reports/incidenttemplate.cfm?bbid=32706761 StackTrace: http://climate/reports/stackcommentemail.cfm?dynamicBBID=32706761 (32706761) URL: (any page) (32706761) Comments: Crashed when attempted to print.
I emailed the primary crasher for this bug and he sent me the answers to my questions this morning. It may be possible that we could not crash this one because he is using a printer that is (according to his comment) only available in Japan. Leaving WFM. ------- Printer: Epson LP-8700 (seems for Japanese market only) This is a laser printer. Printer command: ESC/P, but connected in AppleTalk through its network interface and EPSON driver. Network Printer (ethernet) PC Hard: Apple iMac, G4 (both early 2001 model), G3 OS: MacOS 9.1 (for Japanese) (NO problem in Windows Mozilla with the above printer) I can print to this printer from any other Macintosh software such as MS Word, Excel, PowerPoint, Internet Explorer; Adobe PageMager, FrameMaker, Acrobat; Claris FileMaker; Netscape Communicator. There are many patterns. I opened only 1 page in one occasion. I opened 5 - 10 pages in other occasions. Mozillah 0.9.2 seldom crashes in navigations other than printing. In any case, I've never been successful in printing. The crash happens when I attempt to open the print dialog box and before the print dialog box actually opens. So the Mozilla crashes before I see the print dialog box.
Leaving WFM, but adding the recent user comments. I'll see if I can email a couple of the users for more info. (34387759) Comments: I had asked to print out the full text of an online article but the extension set I was using did not include the printer extensions. (34385890) Comments: mail (34347634) Comments: printing a web page to pdf (34289423) Comments: scrolling through my sent mail folder (34280116) Comments: I installed Acrobat 5.0 and was trying the feature to convert to pdf files. I tried to print the page to a pdf file and crased twice... just playing... but why did it crash? (34264761) Comments: I was trying to print my calender from the MyNetscape page. I wanted to save it as a file so I could print it in landscape so it would fit on one page but as soon as I tried to save it as a file the computer crashed. I can't provide the URL because the (34264761) Comments: page disappeared. (34259218) Comments: I was trying to print out my address book (s) which I had imported from Netscape Communicator 4.76. I can't get my printer to finish printing out the address book last three pages. I had just installed Netscape Communicator 6.1 to try to retain some of (34259218) Comments: my old files.
Summary: M092 Printing crashes [@ MixedMode] → M092 N610 Printing crashes [@ MixedMode]
Updating the summary to N620. Since I'm not seeing incidents on M095 ro the Trunk I will leave this as WFM. These are the current N620 incidents with comments: (38210197) - MacOS version 9.0: Trying to read a news post. URL: www.lordsofpain.net/index2.html (37997322) - MacOS version 9.2.1: choose to Print (to a PDF File with Acrobat 5.0 installed) Netscape with other 4-5 session-window open close unexpectedly. URL: http://www.register.it (38000235) - MacOS version 9.0.4: returning to home page URL: (37957756) - MacOS version 9.0: large map being displayed) URL: www.mapquest.com (map results (37823929) - MacOS version 9.2.1: i had two netscape windows open with AoL IM activated. as i started typing the URL in the second window the automatic URL completer seemed to have caused the crash which brought down the whole system. (37913651) - MacOS version 8.6: Was trying to change printers using the Chooser. URL: (37927278) - MacOS version 9.1: I went to my preferences to select one of them. The list of preferences in one of the folders looked bizarre. It crash wright after. I had Microsoft Explorer open when it occurred. (37988788) - MacOS version 9.2.1: I intended to print a website (www.sfn.org) into a PDF-File. Netscape didn't like this action and instantly quited. This is a annoying one. (38235134) - MacOS version 9.2.1: printing an email message
Summary: M092 N610 Printing crashes [@ MixedMode] → N620 Printing crashes [@ MixedMode]
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