896713 - email listed in Search Messages facet results, but nowhere to be found - clicking message doesn't display it

Status: RESOLVED WORKSFORME

(Thunderbird :: Search, defect)

Description

[Rob D.]

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:22.0) Gecko/20100101 Firefox/22.0 (Beta/Release)
Build ID: 20130618035212

Steps to reproduce:

Search for a email with keyword, email listed but when attempted to open no such email found. This irregular happens now and then.



Actual results:

The search shows the emails containing the search key word
Clicking on some (random effect) no actual email (the one listed in the results)
is found


Expected results:

The particular email should have been show

Comment 1

[Thomas D. (:thomas8)]

We have around 4 different types of search, where exactly do you start your search?

Needs more detailed steps:
1. do this
2. do that

Any relevant error messages in Tools > Error console (clear the error console, then search, then check console again).

Is it possible that the search results were stale and the mail got deleted or otherwise moved in the meantime? We have some bugs where search results do not update themselves.

Comment 2

[Rob D.]

OK, it just happened again:
(Note: it appears to be random)

Did this:
Searched for an email from April by entering a keyword I know the mail contains.

Search results show the email.

clicking on on the subject to open the email an empty window opens.

Comment 3

[Thomas D. (:thomas8)]

rcdorner, it's still not entirely clear which search you were using.
Was it global search ("Search... <Ctrl+K>") or "Filter these messages... <Ctrl+Shift+K>"?
Can you still reproduce this bug or it occured only once?

I recently got tricked after unwittingly having clicked on the paperclip column header ("Sort by attachments") which re-sorted messages with attachents to the top while effecting inconsistent order by date, and I really thought messages were missing until I discovered the wrong sorting...

Comment 4

[Thomas D. (:thomas8)]

rcdorner, please quote (!) and answer *all* questions from my comment 1, we ask them for a reason.
Another question here: Affected messages on POP or IMAP account? (Check in account settings if not sure).

(In reply to Thomas D. from comment #1)
> We have around 4 different types of search, where exactly do you start your
> search?
> 
> Needs more detailed steps:
> 1. do this
> 2. do that
> 
> Any relevant error messages in Tools > Error console (clear the error
> console, then search, then check console again).
> 
> Is it possible that the search results were stale and the mail got deleted
> or otherwise moved in the meantime? We have some bugs where search results
> do not update themselves.

Comment 5

[Rob D.]

Steps:

1. enter in search (ctrl+k) a word you remember from an email you can't seem to find.
2. in the serch results you click on the email you recognize and you see date, thread levels, subject and partial text.
3. sometimes when clicking on email thread [email] is not found
4. go to that folder where email should be look in date range
5. is not there! where is it?

Comment 6

[Wayne Mery (:wsmwk)]

(oops, not quick search)

Comment 7

[Filipus Klutiero]

Does this persist?

Comment 8

[Wayne Mery (:wsmwk)]

(suspect you intend this question to be for Rob, the reporter)

Comment 9

[Rob D.]

Oh well this one went under....

Comment 10

[Wayne Mery (:wsmwk)]

(In reply to Rob D. from comment #9)
> Oh well this one went under....

do you mean the problem is gone?

Comment 11

[Rob D.]

I post this five years ago. Then I was still running on Windows XP with 2 GB of RAM.
much is change since I'm running on eight cores with 16 GB RAM running the latest release of Windows 10

I will post again should one day I come across it.