Service Desk team members would benefit greatly by detailed documentation on how to administer the phone system.
Assignee: adam → server-ops-telecom
Product: mozilla.org → Infrastructure & Operations
oh, hey, I did this a while back, too. It lives at https://mana.mozilla.org/wiki/display/HOTH/Asterisk+PBX
Assignee: telecom → justdave
Status: NEW → RESOLVED
Last Resolved: 5 years ago
Resolution: --- → FIXED
If you know of something that the helpdesk folks do that's lacking documentation in there, please file an individual bug for it.
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