Closed Bug 897712 Opened 12 years ago Closed 9 years ago

Figure out why Windows XP cancels stub installer installation over twice as often as other Windows versions

Categories

(Firefox :: Installer, defect)

Product:
Firefox
Component:
Installer
Platform:
x86_64
Windows XP
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED WONTFIX

People

(Reporter: robert.strong.bugs, Unassigned)

Details

The following is data from 7/8 through 7/21 UTC and is for all channels and the numbers from release channel are so large that they make the numbers from the other channels insignificant. Version | Cancelled | Sample Size | --------------+-----------+-------------+ Windows XP | 15.17% | 2205632 | Windows 2003 | 7.01% | 25178 | Windows Vista | 4.12% | 313231 | Windows 7 | 7.52% | 3914728 | Windows 8 | 5.66% | 831831 | All | 9.47% | 7290600 |
After figuring this out if the problem can be fixed either it will be fixed in this bug or a new bug.
OS: Windows 7 → Windows XP
Notes: Possible problem with WinXP WinInet? http://support.microsoft.com/kb/263754 http://support.microsoft.com/kb/258425/en-us Might be a progressbar issue on some WinXP systems confusing the user and causing them to cancel?
Previous stats Version | Cancelled | Sample Size | --------------+-----------+-------------+ Windows XP | 15.17% | 2205632 | Windows 2003 | 7.01% | 25178 | Windows Vista | 4.12% | 313231 | Windows 7 | 7.52% | 3914728 | Windows 8 | 5.66% | 831831 | All | 9.47% | 7290600 | Latest stats Version | Cancelled | Sample Size | --------------+-----------+-------------+ Windows XP | 14.40% | 24621423 | Windows 2003 | 6.87% | 255910 | Windows Vista | 4.17% | 3289255 | Windows 7 | 7.59% | 42888279 | Windows 8 | 5.61% | 10688940 | All | 9.24% | 81743807 |
With XP being unsupported resolving as wontfix.
Status: NEW → RESOLVED
Closed: 9 years ago
Resolution: --- → WONTFIX
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