Closed
Bug 900567
Opened 12 years ago
Closed 11 years ago
Persona login fails asking to retry, after retrying causes blank screen (buri)
Categories
(Core Graveyard :: Identity, defect, P1)
Core Graveyard
Identity
Tracking
(Not tracked)
RESOLVED
INVALID
People
(Reporter: tauzen, Assigned: jedp)
Details
Attachments
(2 files)
User Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/28.0.1500.95 Safari/537.36
Steps to reproduce:
This is on buri device, seen this two times today at random. Haven't encountered it on Unagi.
1. On a wipped out device opended markeplace app and it's settings
2. Pressed login
3. inputed e-mail address and pressed continue
Actual results:
"Error" "Please close the window and try again". See the screenshot.
After closing the the window trying to Log in once again a popup blank popup with Sign title is visible. Had to reset the device to have it working.
Expected results:
Should input the password and log into persona.
Comment 1•12 years ago
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This is a Persona issue, though it seems like a server hiccup.
Component: General → Identity
Product: Marketplace → Core
Version: 1.0 → unspecified
Assignee | ||
Comment 2•12 years ago
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Yes, this is definitely on the Persona side. My hunch would be that this has occurred because the network call (/wsapi/address_info) has taken too long to complete. After a certain interval, the client assumes things have failed.
Reporter | ||
Comment 3•12 years ago
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Logcat output. Not sure why but submitting logs in marketplace does not work for me. I don't see the popup with id.
Assignee | ||
Comment 5•11 years ago
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I'm trying to get my hands on a buri device to try to replicate conditions.
I've never seen this blank screen on Unagi, either, after network timeouts. This is certainly pretty awful.
Comment 6•11 years ago
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Thanks Jed. Note that this is a 1.01 partner build. There are some connectivity issues that may or may not be related: bug 873970, bug 873406, bug 853750
Assignee: nobody → jparsons
Comment 7•11 years ago
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I see a lot of memory errors in the log, I don't know if that's normal or not.
E/memalloc( 146): /dev/pmem: No more pmem available
E/msm7627a.gralloc( 146): gralloc failed err=Out of memory
Assignee | ||
Comment 8•11 years ago
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I noted the memory errors, too. I always see a lot of pmem errors on my unagi device, but the gralloc failure looks new.
Thanks also, Kumar, for the references in Comment 6.
Assignee | ||
Comment 9•11 years ago
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I'm looking at bug 873970 and bug 853750. The white screen is what you would get if wifi disconnected when gaia tried to load the persona iframe. (The "loading" animated spinner is itself loaded with the iframe, so the white frame is what you would see between gaia getting the message to load Persona and the actual arrival of content from persona.org.)
If the problem is that the Persona container gets itself into a weird state if wifi cuts out before the iframe loads, it seems this should be reproducible on any platform under the right conditions. We ought to be able to devise a test that, say, kills wifi the first time you try to use persona. (Or maybe there's a more elegant way to do this with gdb attached?) Then after re-enabling wifi, we can see what happens on subsequent attempts.
Assignee | ||
Comment 10•11 years ago
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Bug 903134 may help, if a process is getting killed somewhere.
Assignee | ||
Comment 11•11 years ago
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This has been open for a while, but with no further reports of the issue.
Is it possible we can close this?
Flags: needinfo?(kmioduszewski)
Updated•11 years ago
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Status: UNCONFIRMED → RESOLVED
Closed: 11 years ago
Resolution: --- → INVALID
Updated•6 years ago
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Product: Core → Core Graveyard
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Description
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