901863 - Telefonica Colombia operator shelf not showing up in Colombia

Status: RESOLVED INCOMPLETE

(Marketplace Graveyard :: General, defect)

Description

[Lisa Brewster [:adora]]

https://marketplace.firefox.com/search?cat=movistar-co
https://marketplace.firefox.com/admin/models/addons/category/216/

Works for me in the US on an Unagi with a Colombian sim card, but a Telefonica contact reports:

“When trying to access to the operator shelf in a device in a Colombian Movistar store, i could not find it within the categories of the Marketplace. Not sure if this is something that should already have been available in these working samples or needs to be flashed somehow in the commercial devices.”

Comment 1

[Christopher Van Wiemeersch [:cvan]]

You need to be using a Telefónica SIM:
https://marketplace.firefox.com/?mcc=732&mnc=123

Operator shelf looks fine to me. Did the user have a SIM card? If so, can we get ashes logging info?

Comment 2

[Matt Basta [:basta]]

Please have them follow these instructions for submitting logs:

https://github.com/mozilla/fireplace/blob/master/ashes/README.md#submitting-logs

We unfortunately cannot debug the issue further without this information.

Comment 3

[Karen Ward [:kward]]

Lisa is out for family emergency this week.  She has a local SIM and used it for orginal testing.  Who is supposed to gather the logs?

Comment 4

[Matt Basta [:basta]]

Anyone that can reproduce the problem can submit logs. The problem cannot be debugged if we cannot get someone to reproduce the issue. The logs tell us your carrier and region and the steps that the Marketplace went through to determine those values.

Also note that the URL for instructions on submitting logs has changed recently to this much shorter URL:

https://github.com/mozilla/ashes#submitting-logs

Comment 5

[Matt Basta [:basta]]

It's been two weeks. If the problem is still reproducible, please reopen the bug with an ID for submitted logs (using the instructions from comment #4).