903618 - YVR Phone Issues - YVR desk phones unable to call PDX extensions

Status: RESOLVED DUPLICATE of bug 903756

(Infrastructure & Operations :: Telecom, task)

Description

[t Langi [:hlangi]]

Karen Esterly filed a request in Service-Now with the following issues.

From YVR, when she called PDX ext 222, there is only silence and no dial tone. She also tried PDX ext 441 with the same issue. I was able to dial ext 222 from MV and heard a dial tone and the front desk personnel picked up. I will be in YVR next week and can help further troubleshoot.

Comment 1

[Dave Miller [:justdave]]

My first guess would have been that the flows for IAX weren't open on the firewalls between the two offices.  nagios was not monitoring the pbx server in pdx1 at all.  I just added it to nagios, and everything passes in both directions between pdx1 and yvr1 according to nagios.  I'm going to be gone today, won't have time to troubleshoot further until late this evening. (maybe ahill can poke if he's around today, otherwise I'll try more when I get back tonight)

Comment 3

[Aaron]

As mentioned in bug 903756, this has been confirmed fixed.  Please let us know if you have further issues.

Comment 4

[t Langi [:hlangi]]

Awesome, just tested calling to PDX, US number, YVR extension and was able to connect.

Comment 5

[Karen]

Great! Thanks everyone!