904103 - Aurora: Tab-related issues upon update, requires reinstall every time

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, defect)

Description

[fernandoman89]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20130805 Firefox/24.0 (Nightly/Aurora)
Build ID: 20130805004006

Steps to reproduce:

The browser automatically updates to the latest version (25) on launch, which seems to cause several tab-related problems.


Actual results:

When the browser launches, despite options being set to 'remember browsing history', I get a blank new tab instead of my previously open tabs. When the option is changed to open the homepage it seems to work correctly, but setting it to remember tab history fails.

Furthermore, new tabs CANNOT BE CLOSED. Any new tab opened will not close when the X is clicked nor from choosing 'close' from the context menu. The only solution is to close the browser and launch it again because, of course, tab history is not remembered and thus all open tabs are closed automatically.


Expected results:

I should have retained my browsing history upon launching the browser, and I should be able to close any new opened tabs. The only solution I have found is to go into my Mozilla folder and delete the Aurora folder, then reinstall. Because I have FireFox Sync enabled, after reinstalling I get my browsing history, add-ons, updated bookmarks and everything back as though nothing had happened, but then the minute I close the browser and launch it again the issue repeats and I have to reinstall the product each time to continue browsing normally.

Comment 1

[Paul Silaghi, QA [:pauly]]

Please check if the issue occurs using Firefox in safe mode (with your addons disabled):
http://support.mozilla.com/kb/Safe+Mode

Or on a new, empty profile:
http://support.mozilla.org/en-US/kb/Managing-profiles#w_starting-the-profile-manager

Comment 2

[Ciprian Muresan [:cmuresan], Formerly of Ecosystem QA - please needinfo @mcoman for things regarding the team]

Hi,

I haven't managed to reproduce this issue using the latest Firefox release(43.0.4) nor the latest Nightly(46.0a1). The "Show my windows and tabs from last time" option performs correctly and I am able to close tabs using either middle click or clicking on X.

Have you tried the suggestions offered by Paul ?

Build ID 	20160105164030
User Agent 	Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0

Build ID 	20160111030207
User Agent 	Mozilla/5.0 (Windows NT 6.1; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0

Could you please try to reproduce this on the latest release(43.0.4) and latest Nightly (https://nightly.mozilla.org) and provide the results? 

Thanks,
Cipri

Comment 3

[Ciprian Muresan [:cmuresan], Formerly of Ecosystem QA - please needinfo @mcoman for things regarding the team]

Since the reporter didn't provide the requested information the fact that I could not reproduce the issue, I will mark this issue as RESOLVED WORKSFORME. If you still encounter this problem, please feel free to reopen this bug, or file a new one.