904153 - Not receiving LDAP expiration emails

Status: RESOLVED WORKSFORME

(Infrastructure & Operations :: Infrastructure: LDAP, task)

Description

[Peter ONeill [:zero]]

This came into the service desk mailbox. Not sure what the best way to assist here is. Yumi's email address is [e-mail] but her LDAP is [e-mail] so she does not receive her expiration emails.
_________________________________
Hi Peter,

Thank you !
Do you send notice to people who are expiring password and need to
create new one?
If so, it would be very appreciated that you send the notice
to [e-mail], not [e-mail].

Regards,
Yumi

Comment 1

[Justin Dow [:jabba]]

The reminder mail always sends to the DN of the account. If that DN is not a routable address, there isn't anything we can do. Perhaps it can be made routable on their end? (not sure who manages that domain). If not, then perhaps the account can be disabled and a new account created with the proper address.

Comment 2

[Peter ONeill [:zero]]

Hey Yumi,

Do you know who manages your mailing system? And can you file a ticket to have them create [e-mail] as an alias for your email address?

Alternatively we can just recreate your account with the [e-mail] as the name.

Please let me know which you prefer.

Comment 3

[Yumi Ochiai]

Hi Peter,

I think Makoto Kato([e-mail]) manages our email system, but he is on PTO.I will ask him which is better and let you know possibly next Tuesday.Thank you very much for help.

Comment 4

[Yumi Ochiai]

Hi Peter,

I talked to Makoto this issue and he is creating [e-mail] as an alias for [e-mail]. He said it's the best way, not to change everything. Thank you very much for your support.

Comment 5

[Peter ONeill [:zero]]

Awesome =)

Marking this as resolved.