905305 - Vidyo disconnects intermittently in YVR Siwash

Status: RESOLVED INCOMPLETE

(Infrastructure & Operations Graveyard :: Servicedesk, task)

Description

[Henry Langi [:hlangi]]

Vidyo disconnected twice today during a meeting in Siwash between 9:30 - 11:30.

Comment 1

[Henry Langi [:hlangi]]

Workaround - disconnect from vidyo room and reconnect

If that doesn't bring you back up, hard boot the vidyo box.

Comment 2

[Mark Mayo [:mmayo]]

FYI: I had Vidyo drop me twice this morning from my laptop, here in the office. (sitting near the lunch room and then the red couches)

Comment 3

[Yvan Boily [:ygjb][:yvan]]

Dropped twice this morning on my notebook (Windows 7, using the Mozilla wireless network).  Also dropped in Deep Cove once.

Comment 4

[Henry Langi [:hlangi]]

Closing this out. Let me know if this issue comes back, if they do, we'll need you to provide us with the vidyo logs from your desktop clients or if this happens with one of the vidyo boxes in the conference rooms we'll need to pull the logs from there.