906183 - I have Flash 11.8.800.94 plugin, but my Mozilla add-ons manager says I have version 9.0.45.0.

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[Steve Kobb]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0 (Beta/Release)
Build ID: 20130618035212

Steps to reproduce:

1. Go to http://get2.adobe.com/flashplayer/ and download the latest Flash player (install_flashplayer11x32_mssd_aaa_aih.exe).
2. Close all browser windows.
3. Double-click "install_flashplayer11x32_mssd_aaa_aih.exe" to install.
4. Re-open browser window.


Actual results:

Flash sites said that Flash was disabled. When I open Tools/Ad-ons Manager, Mozilla add-ons manager says I have version 9.0.45.0, and had disabled it as "vulnerable".

However, http://www.mozilla.org/en-US/plugincheck/ says I have Flash 11.8.800.94 plugin, the latest and correct plugin.

I'm on Windows 7 (64 bit) with Firefox v22.0.


Expected results:

Mozilla Firefox Add-ons manager should detect that I have the latest Flash version and report the correct version, and not disable Flash.

Comment 1

[Ada [:adalucinet]]

Mozilla/5.0 (Windows NT 6.1; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0

WFM with FF 22 (Build ID: 20130618035212) and latest Nightly (Build ID:)

Did you uninstall Flash player before installing the latest version or just updated to the latest version?
Could you please add a screen cast showing this issue?

Comment 2

[formerly wakaflocka]

Have you tried to clear the pluginreg.dat from the profile folder?

* https://support.mozilla.org/en-US/kb/troubleshoot-issues-with-plugins-fix-problems#w_re-initializing-the-plugins-database

Comment 3

[(mostly gone) XtC4UaLL [:xtc4uall]]

Feel free to reopen with the Answers to Comment 1/Comment 2.