Updating didn't complete




Application Update
4 years ago
4 months ago


(Reporter: spamtest, Unassigned)


22 Branch
Windows XP

Firefox Tracking Flags

(Not tracked)




4 years ago
User Agent: Mozilla/5.0 (Windows NT 5.1; rv:22.0) Gecko/20100101 Firefox/22.0 (Beta/Release)
Build ID: 20130618035212

Steps to reproduce:

In the middle of Firefox browsing session I got an update reminder popup message from Firefox.
I had several browser tabs open so I decided to read the text in those tabs and close them before continuing into update. I did so and closed all multiple tabs except the last one (to avoid closing the whole browser).
After that I clicked "update now" button in update reminder popup message and it started to download stuff from your server. After downloading about 12 MB the update progress window disappeared without doing anything else. After that I checked the version of Firefox and it had remained the same (22.0) in spite of all that downloading.

Actual results:

Firefox updater program exited without doing anything else than wasting my time ( and maybe the space of my hard disk too because I don't know if it just left 12 MB of junk somewhere in my disk) and your server's resourses.

Expected results:

Firefox updater program should have finished its ONLY task regardless of any changes in number of open tabs in browser during its existence.
What's the idea of snooping those changes anyway? Doesn't make any sense to me.
At least the updater program should generate an error message if it can't do its job.

Comment 1

4 years ago
After reporting the bug above I tried to manually update Firefox from Help menu. It just showed the version of Firefox but the update link it offered lead nowhere else than to Firefox home page. Only when I logged in my computer as administrator I managed to update Firefox.
So now I'm not sure if the situation I described earlier above would occur if user is logged in as administrator. 
Any way it seems to be impossible to update Firefox with fewer user rights. And I think it isn't good programming habit to leave Firefox user guessing what went wrong  with updating without any hint of it.


4 years ago
Component: Untriaged → Application Update
Product: Firefox → Toolkit
Reporter, when you tried to update, were you using a limited account?

Comment 3

4 years ago
Yes, basic limited user account in Windows XP with default user account settings.
Closing old bugs as incomplete. If this is still an issue please file a new bug.
Last Resolved: 4 months ago
Resolution: --- → INCOMPLETE
You need to log in before you can comment on or make changes to this bug.