[AAQ Flow] For Firefox for Android Questions, ask user if they're using a phone or tablet.

RESOLVED WORKSFORME

Status

support.mozilla.org
Forum
P2
normal
RESOLVED WORKSFORME
5 years ago
3 years ago

People

(Reporter: feer56, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

For the support forum, when a user is asking for support with their browser for Firefox for Android, we should also ask if they are using a phone or tablet as the UI and layout and support provided will be different so it is crucial to know if the user is having a problem with Firefox for Android on their phone or their tablet. 

User story: User is using tablet but does not specify in question. We assume it's a phone and we ask user to pull battery out of phone and put it back in - this cannot be done as the user is actually using a tablet.
Priority: -- → P2
Summary: On AAQ flow for Firefox for Android, ask user if they're using a phone or tablet. → [AAQ Flow] For Firefox for Android Questions, ask user if they're using a phone or tablet.

Comment 1

3 years ago
maybe this can/should be done without querying the user, since the firefox for android useragent already provides this information: https://wiki.mozilla.org/Fennec/User_Agent#Summary

Comment 2

3 years ago
...and the user agent is already visible for forum contributors under "More system details" - it could be made more obvious for example by tagging questions with phone or tablet accordingly. but this would probably have to go into another bug.
Status: NEW → RESOLVED
Last Resolved: 3 years ago
Resolution: --- → WORKSFORME

Comment 3

3 years ago
also see bug 723538 for the auto-tagging
See Also: → bug 723538
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