Closed Bug 909233 Opened 11 years ago Closed 6 years ago

[Buri][Email]Device can not refresh the mail

Categories

(Firefox OS Graveyard :: Gaia::E-Mail, defect, P2)

Product:
Firefox OS Graveyard
Component:
Gaia::E-Mail
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED WONTFIX

People

(Reporter: sync-1, Unassigned)

Details

Attachments

(4 files, 1 obsolete file)

PIC1
17.90 KB, image/x-png
Details
log.log
189.66 KB, text/x-log
Details
gem-log-1381900247851.json
33.22 KB, text/plain
Details
gem-log-1381900248401.json
33.08 KB, text/plain
Details 
Firefox os  v1.1
 Mozilla build ID:20130817041203
 
 Created an attachment (id=500421)
 PIC1
 
 DEFECT DESCRIPTION:
 The network is normal and device can not refresh the mail sometimes 
 REPRODUCING PROCEDURES:
 1.The network is normal
 2.Go to Email,you will find Email has been refreshed always and can not search
   the mails.-->ko
 EXPECTED BEHAVIOUR:
 Device can search to the mail and email list display correct
 ASSOCIATE SPECIFICATION:
 
 TEST PLAN REFERENCE:
 free test
 TOOLS AND PLATFORMS USED:
 
 USER IMPACT:
 high
 REPRODUCING RATE:
 2/5
 For FT PR, Please list reference mobile's behavior:
Clone from brother
Attached file logcat.log (obsolete) — 

    
    

    
  
Clone from brother

    
    

    
  

      
      
      
      

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        PIC1
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Comment on attachment 795324 [details]
logcat.log

There's nothing interesting in this log, obsoleting.  All e-mail lines are just online/offline toggles.  The actual error probably happened a while before but got forced out of the circular buffer by all the other logspam going on.

The specific unresponsiveness of the UI is almost certainly a mutex issue (bug 888807 to address).  Without a log containing the actual error it's impossible to know the root cause.  There could be an IMAP sync problem or a job/operation problem, or something else.

If the problem is reasonably reproducible (2/5 sounds like it might be less than deterministic, but the STRs are insufficient to guess), it would be handy to get a log where adb was running *before* the problem triggered so our log is not subject to circular buffer wrapping.  See https://wiki.mozilla.org/Gaia/Email/RequiredBugInfo for more info.  Alternatively, a structured debugging log from https://wiki.mozilla.org/Gaia/Email/SecretDebugMode couldb e useful.

        Attachment #795324 -
        Attachment is obsolete: true
Status: NEW → UNCONFIRMED
Ever confirmed: false

    
    

    
  

      
      
      
      

        Attached file
          
        log.log
        — 
      

    


  

    
    

    
  


  

    
    

    
  


  

    
    

    
  
Firefox OS is not being worked on
Status: UNCONFIRMED → RESOLVED
Closed: 6 years ago
Resolution: --- → WONTFIX

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