911224 - Gmail opened in the sidebar ("Display of two windows")

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, defect)

Description

[nmred_1000]

Attachment: SCREEN SHOT FIREFOX 8.30.13.odt

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0 (Beta/Release)
Build ID: 20130814063812

Steps to reproduce:

I opened Firefox, where I have Google as my home page.  I then opened Gmail to check my inbox.


Actual results:

Instead of opening in the same window as Google, it opened in a side bar on the left,  I am unable to access this window to close it.  It also is taking up screen space that I need to view what I want to view.  If I reopen Gmail, it does open in the same window as Google.


Expected results:

The Gmail window should have opened in the same window as Google, not a separate one.  I would appreciate any help I can get in resolving this issue as soon as possible.  I have also contacted the manufacturer of my computer and Google about this.  Thank you.

Comment 1

[Drew Willcoxon :adw]

I can't view odt files so I can't see what you're talking about.  Could you please attach a common image format file like a png, gif, or jpeg?

Have you bookmarked Gmail?  If so, it sounds like it may be configured to open in the sidebar.

Open the bookmarks library as described here: https://support.mozilla.org/en-US/kb/use-bookmarks-to-save-and-organize-websites#w_working-with-your-bookmarks-in-the-library-window

Search for Gmail using the search box in the top-right corner of the Library window.  If there are any resulting bookmarks, select them, and then in the lower pane of the Library window, click the down arrow at the bottom.  You should see a checkbox called, "Load this bookmark in the sidebar."  Uncheck it if it's checked.

Comment 2

[[:Aleksej]]

Attachment: screen shot

Please use the PNG format for screenshots.  Firefox can display PNG, PDF, JPEG, GIF, but not OpenDocument.

Comment 3

[ganesh_sahai1]

Using "Firefox Setup Stub 24.0b3.exe" on Win7 64 bit Home Basic :
Could not reproduce this problem.
Checking and unchecking the "Load this bookmark in the sidebar" option in properties of bookmarked Gmail  works fine.

Comment 4

[Kanchan Kumari QA]

Hello Reporter, Thanks for reporting this issue and sorry foe getting back to you so late. I tried duplicating this issue on the following versions but couldn't reproduce it.
Name 	Firefox
Version 	43.0.3
Build ID 	20151223140742
Update History 	
Update Channel 	release
User Agent 	Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:43.0) Gecko/20100101 Firefox/43.0

Name 	Firefox
Version 	46.0a1
Build ID 	20151230030234	
Update Channel 	nightly
User Agent 	Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:46.0) Gecko/20100101 Firefox/46.0

Since there has been no communication/ update from reporter, I am changing the status to resolved-works for me.Please feel free to reopen if the error occurs in a current Firefox version.Thanks!