911434 - [B2G][Helix][dialer][tongxiao]The UE could not make a emergency call when in the PIN/PUK interface.

Status: RESOLVED FIXED

(Firefox OS Graveyard :: Gaia::Dialer, defect, P2)

Description

[lecky]

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MALC; aff-kingsoft-ciba; .NET4.0C; .NET4.0E; Tablet PC 2.0)

Steps to reproduce:

【Detail Description*】：The UE could not make a emergency call when in the PIN/PUK interface.
【Repro Steps*】：
 1.Open the PIN/PUK check .
 2.Restart the UE .
 3.There will be a prompt to you to input the PIN/PUK code.
 4.Check if we could dial the emergency number.
【Expect Result*】：
We could dial the emergency number.
【Real Result*】：
We could not dial the emergency number.
【Test Count*】：10
【Found Count*】：10
【Gaia commit ID*】:c0ea0a4943dc8d3751b07f5b5c5d3abe06364a14  
【Gecko commit ID*】: 170f9e477571127cd40997fa2abe262ed43f0e4d  
【Network environment】：
【Resume operation】：
【Carrier】：

Comment 1

[lecky]

 any update?

Comment 2

[lecky]

any update?

Comment 3

[lecky]

Is this a feature, would not solved on V1.1HD?

Comment 4

[Wayne Chang [:wchang]]

Duplicate of bug 908004

Comment 5

[lecky]

Hi ,
   I'm sorry the description above is not clear.
   I mean that there is no emergency call button in the PIN/PUK-code-input interface.

Comment 6

[Wayne Chang [:wchang]]

Flagging UX, we should consider adding emergency call possibility from PIN/PUK locked screen.

Hi Lecky,

This will not be changed on v1.1, and not likely v1.2 (unless it has already been changed). UX will need to review how this can be added.

Comment 7

[Wayne Chang [:wchang]]

Removing hd?, flagging koi? or nom 1.3? if more appropriate.
Please consider this as it seems to be standard practice on other OSes.

Comment 8

[Stephany Wilkes]

I am flagging Joe, to see if this is or should be included in the 1.3 backlog. Joe can determine if this needs to be included, if this is a certification requirement, etc. If this feature is included, I will flag Jacqueline to advise on the UX for it.

Comment 9

[Anthony Ricaud (:rik)]

This is a feature request and I think we'd want this. Not a blocker for 1.2 though.

Comment 10

[Joe Cheng [:jcheng] (please needinfo)]

1.3? so it gets discussed in v1.3 triages

Comment 11

[lecky]

Hi Beatriz:
   
   As Wayne Chang Says:" This will not be changed on v1.1, and not likely v1.2 (unless it has already been changed).".

   Do the current problem will be accepted?
   
   1. there is no emergency call button in the PIN/PUK-code-input interface. But after quit the interface ,wo also can call the emergency number in the dialer interface.

Thanks!

Comment 12

[Beatriz Rodríguez [:brg]]

(In reply to lecky from comment #11)
> Hi Beatriz:
>    
>    As Wayne Chang Says:" This will not be changed on v1.1, and not likely
> v1.2 (unless it has already been changed).".
> 
>    Do the current problem will be accepted?
>    
>    1. there is no emergency call button in the PIN/PUK-code-input interface.
> But after quit the interface ,wo also can call the emergency number in the
> dialer interface.
> 
> Thanks!
For TEF this is a new feature not in 1.1 scope so no need to support it in 1.1HD.

Comment 13

[Joe Cheng [:jcheng] (please needinfo)]

triage: add to backlog bug 891754

Comment 14

[Beatriz Rodríguez [:brg]]

Lecky, I guess you did not want to close this feature request bug which tracks the implementation of a new Comms feature.

Comment 15

[Gabriele Svelto [:gsvelto]]

I've just verified the current behavior and we support calling emergency number without inputting the PIN/PUK code with the three following UX flows:

1) Turn on the phone, you will be prompted for the PIN/PUK code, this can be skipped, to call an emergency number open the dialer and follow with flow 2

2) Open the dialer, you will be prompted for the PIN/PUK code, this can be skipped and then you are able to call an emergency number

3) Have the screen lock enabled with a passcode lock enabled, lock the screen and enter the emergency call app from the passcode lock prompt, you are then able to dial an emergency number directly, no PIN/PUK code prompt is shown

Considering the above I'd be tempted of closing this as RESOLVED FIXED unless we want to modify the UX flow of the first case so that you don't have to skip the PIN/PUK prompt twice. Comment 6 suggests having an option to go into the emergency call dialer directly from the PIN/PUK prompt instead of having to skip it and go into the dialer (and having to skip it again). Carrie, what do you think?

Comment 16

[Carrie Wang [New account: [e-mail]]]

Hi, 


What Gabriele described in comment 15 is the correct behavior. Personally I think we can redesign the PIN/PUK page but that will be a system-wise change and we need to reach an agreement with the Settings. I'd like to know Jenny's opinion on this one. Thanks!

Comment 17

[Jenny Lee]

Hello,
As Gabriele mentioned in comment 15, I think our current design is acceptable. PIN/PUK code input screen appears at various places, for example, entering Message will trigger the screen, at this point, making emergency call is not what user intends to do. As a result, emphasizing "you can still make emergency call when SIM is locked" would seem unnecessary and further complicates the PIN/PUK screen. Thanks!

Comment 18

[Gabriele Svelto [:gsvelto]]

Thanks for the feedback Carrie, Jenny. I'm thus closing this as FIXED since we can indeed make emergency calls even when the phone is locked with PIN/PUK (comment 15).