Closed Bug 911601 Opened 11 years ago Closed 9 years ago

Reuters.com enters in an infinite loop for *any* mobile browsers

Categories

(Web Compatibility :: Site Reports, defect)

Product:
Web Compatibility
Component:
Site Reports
Platform:
ARM
Android
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: hsteen, Assigned: karlcow)

References

(
URL
)

Details

(Whiteboard: [mobile-compat-form] [serversniff] [country-all] [sitewait]) 

Site: http://mobile.reuters.com/do/urlRedirect?URL=http%3A%2F%2Fwww.reuters.com/finance/stocks/OPERA.OL/key-developments/article/2388763?
redirect loop on Reuters page

:: Steps To Reproduce

1. go to  
2. error about looping redirect appears

:: Expected Result

page

:: Actual Result

error message

:: Additional Information

Software Version: 24
Reporter's User Agent: Mozilla/5.0 (Android; Mobile; rv:24.0) Gecko/24.0 Firefox/24.0
That URL wasn't working for me, but I can reproduce with this: http://www.reuters.com/finance/stocks/OPERA.OL/key-developments/article/2833426

GET /finance/stocks/OPERA.OL/key-developments/article/2833426 HTTP/1.1

HTTP/1.1 302 Moved Temporarily
Location http://mobile.reuters.com/do/urlRedirect?URL=http%3A%2F%2Fwww.reuters.com/finance/stocks/OPERA.OL/key-developments/article/2833426?

Repeats about 10 times, then dies. *BUT* the same thing happens to all my mobile browsers on Android (and when spoofing as iPhone 5).
Status: UNCONFIRMED → NEW
Ever confirmed: true
Whiteboard: [mobile-compat-form] → [mobile-compat-form][serversniff][country-all][contactready]
Tweeted at one of the editors of @ReutersTech, perhaps she can help us: https://twitter.com/MozWebCompat/status/383331106818248704
She's kindly passed along the link to this bug: https://twitter.com/Megan/status/383335605914316800
The issue is still going on.
/me will ask for an update.
Assignee: nobody → kdubost
Status: NEW → ASSIGNED
Hardware: Other → ARM
Whiteboard: [mobile-compat-form][serversniff][country-all][contactready] → [mobile-compat-form] [serversniff] [country-all] [contactready]
Confirmed this is happening with iPhone too, and other mobile user agents. We notified about the issue already. But it seems it's not getting solve. I will try to contact again.
Just sent a reminder
http://twitter.com/MozWebCompat/status/451609476030681088
URL: http://mobile.reuters.com/do/urlRedir... → http://www.reuters.com/finance/stocks...
Summary: redirect loop on Reuters page → Reuters.com enters in an infinite loop for *any* mobile browsers
This is fixed!
Status: ASSIGNED → RESOLVED
Closed: 10 years ago
Resolution: --- → FIXED
Blocks: 1013785
hmm no this was working on Firefox OS, 
but it is still broken on Firefox Android and iOS Safari, at least. 

Reopening, my bad.
Status: RESOLVED → REOPENED
Resolution: FIXED → ---
Megan is not working anymore for Reuters, we need to find another contact.
Contacting another human at http://twitter.com/MozWebCompat/status/486009763981819904
Whiteboard: [mobile-compat-form] [serversniff] [country-all] [contactready] → [mobile-compat-form] [serversniff] [country-all] [sitewait]
Status: REOPENED → ASSIGNED
The previous tweet didn't work. The person didn't reply. We need to find someone else.
In the meantime on January 13, I sent a form request which was acknowledged.
https://reuters.zendesk.com/requests/51040

but I didn't get any additional followup on this.
This is fixed.
http://www.reuters.com/finance/stocks/overview?symbol=OPERA.OL

redirects to 
http://mobile.reuters.com/finance/stocks/overview?symbol=OPERA.OL
Status: ASSIGNED → RESOLVED
Closed: 10 years ago → 9 years ago
Resolution: --- → FIXED
Product: Tech Evangelism → Web Compatibility
Component: Mobile → Site Reports
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