domain not working



5 years ago
5 years ago


(Reporter: bugzilla, Assigned: cturra)






5 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:24.0) Gecko/20100101 Firefox/24.0 (Beta/Release)
Build ID: 20130905180733

Steps to reproduce:


Actual results:

Get this error:
Not Found

The requested URL / was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache Server at Port 80

Expected results: contents displayed


5 years ago

Comment 1

5 years ago
Contents are hosted at where they have always been with no change in recent days. Seems like it is not redirecting properly. Thanks.

Comment 2

5 years ago
Percy - it looks like hosting for www resolves to when i curl that server directly with a host header of, it returns a 404. who is the owner of

 $ dig +short

 $ curl -I -H "Host:"
 HTTP/1.1 404 Not Found
 Date: Wed, 11 Sep 2013 03:16:09 GMT
 Server: Apache
 Content-Type: text/html; charset=iso-8859-1
Flags: needinfo?(bugzilla)

Comment 3

5 years ago
Hi Chris. No idea who is the owner of that IP. There has been no change on the hosting side. Is all configured the same there?
Flags: needinfo?(bugzilla)

Comment 4

5 years ago
Percy - i don't see any changes to the DNS records for this domain recently. can you copy the hosting provider on this bug? to me, this looks to be on their side.
Flags: needinfo?(bugzilla)

Comment 5

5 years ago
Here's the reply from GoDaddy: in summary, we need to update the IP address in the DNS.

Dear Percy,

Thank you for contacting Professional Hosting Support. In regards to your hosting account for

I have reviewed the site for and it is resolving a 404 'page not found' error. I confirmed you had content in the /mozillape directory however, the domain name is not pointing to this hosting account properly. Currently the site resolves to a third party IP address ( and should resolve to the hosting IP address ( Please make the necessary changes to the A Record through your DNS provider.

Please contact us if you have any further issues.

Donovan J.
Professional Hosting Support
Customer Inquiry
Name : Percy Cabello
Domain Name :
ShopperID : 7289118
Phone : 511999487650
Shopper Validated : Yes
Browser : Mozilla/5.0 (Windows NT 6.1; rv:24.0) Gecko/20100101 Firefox/24.0
Issue : is not responding. JUst checked with the DNS adminsitrator and it seems fine. I have made no changes to that domain in recent weeks so no idea why it is like that. NOt sure when it happened but I think it may have been last week. The content is there (wordpress) and if you go to it works (not perfectly thoug because of mislinked CSS in this case). Please advise.
Flags: needinfo?(bugzilla)

Comment 6

5 years ago
(In reply to Percy Cabello from comment #5)
> Here's the reply from GoDaddy: in summary, we need to update the IP address
> in the DNS.

i have just committed this IP update to the domain. will report back when it's available online - should be within the next 30 minutes.
Assignee: server-ops-webops → cturra

Comment 7

5 years ago
update live. it may take a little longer in other locations for DNS propagation to complete around the Internet.

$ dig +short

$ curl -I
HTTP/1.1 200 OK
Date: Fri, 13 Sep 2013 21:55:48 GMT
Server: Apache
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Set-Cookie: PHPSESSID=e935ab87cbd3f9bba0181fb12d002728; path=/
Content-Type: text/html; charset=UTF-8
Last Resolved: 5 years ago
Resolution: --- → FIXED
Component: Server Operations: Web Operations → WebOps: Other
Product: → Infrastructure & Operations
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