917353 - uncontrolled growth of heap-unclassified memory on MacOS 10.6.8

Status: RESOLVED INCOMPLETE

(Thunderbird :: Untriaged, defect)

Description

[Kuyper Hoffman]

Attachment: Troubleshooting info including memory allocation

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/29.0.1547.65 Safari/537.36

Steps to reproduce:

Launch Thunderbird 17.0.8


Actual results:

heap-unclassified grew to > 2GB in <24 hours


Expected results:

memory should not leak

Comment 1

[Kuyper Hoffman]

This leak consumes all available memory over a period of a few days drastically affecting performance of the host OS.

Comment 2

[Kuyper Hoffman]

Even trying to "minimize memory usage" on the memory tab does not have any impact on the heap

Comment 3

[Wayne Mery (:wsmwk)]

Does problem go away with thunderbird in safe mode
- http://support.mozillamessaging.com/en-US/kb/safe-mode ?

With version 24?  from http://getthunderbird.com/

Comment 4

[Wayne Mery (:wsmwk)]

(In reply to Wayne Mery (:wsmwk) from comment #3)
> Does problem go away with thunderbird in safe mode
> - http://support.mozillamessaging.com/en-US/kb/safe-mode ?
> 
> With version 24?  from http://getthunderbird.com/

Comment 5

[Kuyper Hoffman]

Safe mode did not address it. That said, I did not restart with all add-ons disabled; it's too difficult for me to do daily work with add-ons disabled, so I'll have to try that as a separate excercise.

Of note, my Windows TBird has the same add-ons without this problem, so it appears to be specific to MacOS.

Currently V 24.1.0

Comment 6

[Wayne Mery (:wsmwk)]

please post the conents of help | troubleshooting.

(In reply to Kuyper Hoffman from comment #5)
> Safe mode did not address it. That said, I did not restart with all add-ons
> disabled; it's too difficult for me to do daily work with add-ons disabled,
> so I'll have to try that as a separate excercise.
> 
> Of note, my Windows TBird has the same add-ons without this problem, so it
> appears to be specific to MacOS.
> 
> Currently V 24.1.0

If it grows 2GB in 24hr and if that growth is linear, you should be seeing an hourly change in memory growth. Are you seeing an hourly increase?

Comment 7

[Phoenix]

Resolved per whiteboard