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Waiting time listed as unknown

RESOLVED FIXED in 2013-09-24
(NeedInfo fromanyone)

Status

Marketplace
Developer Pages
RESOLVED FIXED
4 years ago
4 years ago

People

(Reporter: adora, Assigned: cvan, NeedInfo)

Tracking

2013-09-24
x86
Mac OS X
Points:
---

Details

(Reporter)

Description

4 years ago
Our #1 support request is from developers who report that their wait time is listed as unknown, with instructions to ask us for an estimate. At least one developer has reported that they initially had an estimate of 1 week, which later changed to say unknown.

Some examples:
Place
PirateFox
ConnectA2

There is a separate bug (Bug 8826864) to provide a more accurate waiting time estimation.  The purpose of THIS bug is only to ensure that the estimation never says "unknown you should TOTALLY EMAIL US ABOUT THIS."  =]
(Reporter)

Comment 1

4 years ago
That would be Bug 882864, I mean.
(Assignee)

Comment 2

4 years ago
What should we say instead? Not tell them or say something else?
(Reporter)

Comment 3

4 years ago
If you can't fix why it sometimes says unknown, instead it would be better to say:

Estimated wait time: unknown.  Most apps are reviewed in about a week.  If your review has taken longer than this, you can send an email to app-reviewers@mozilla.org to check the status.
(Assignee)

Comment 4

4 years ago
https://github.com/mozilla/zamboni/commit/44d9d15
Assignee: nobody → cvan
Status: NEW → RESOLVED
Last Resolved: 4 years ago
Resolution: --- → FIXED
Target Milestone: --- → 2013-09-24

Comment 5

4 years ago
Please add STR here or mark it with [qa-] if no QA is needed.
Flags: needinfo?
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