Closed Bug 918346 Opened 11 years ago Closed 11 years ago

Thunderbird crashes on trying to subscribe to a newsgroup

Categories

(Thunderbird :: Untriaged, defect)

Product:
Thunderbird
Component:
Untriaged
Version:
24 Branch
Platform:
x86_64
Windows 7
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED DUPLICATE of bug 917955

People

(Reporter: robert.h.henson, Unassigned)

Details

(Keywords: crash)

Crash Data

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0 (Beta/Release)
Build ID: 20130910201120

Steps to reproduce:

Open Manage Newsgroup Subscriptions. Open search box. Type in first letter of search string.


Actual results:

Thunderbird crashes (exits) immediately after the first letter is typed and sends an error report. Restarting and repeating produces the same result each time. The only way to bypass the crashes is to enter a space first, then the search string, and then then remove the space before hitting enter. The subsequent search works, but searching is very slow compared with previous Thunderbird versions. 


Expected results:

Thunderbird should have allowed me to add a search string and searched for the newsgroup.
This is likely bug 917955.

Did you get a crash report?
See Help | Troubleshooting | about:crashes
Severity: normal → critical
Flags: needinfo?(oldbob)
Keywords: crash
Several, the ones listed on this version under Windows 7 are:-

submitted Crash Reports
Report ID 	Date Submitted
bp-bbf2cb78-1eee-4a7d-9837-b74202130919	19/09/2013	3:41 PM
bp-02464b63-dcae-4793-ae78-ef6152130919	19/09/2013	3:31 PM
bp-4d409cc4-8ac3-4a48-855a-e92d72130919	19/09/2013	3:31 PM
d7f21347-43f4-4290-a283-b73b6341e538	19/09/2013	2:26 PM
(In reply to Wayne Mery (:wsmwk) from comment #1)
> This is likely bug 917955.

Having now had a look at that one , it certainly looks similar - but I'm not technical enough to say.
Flags: needinfo?(oldbob)
definitely the same. Thanks for checking

in the future you can go to Help | Troubleshooting | about:crashes and click on a crash links which takes you to the crash report. The report lists all bug reports on file for that "crash signature"
Status: UNCONFIRMED → RESOLVED
Crash Signature: [@ PL_strncasecmp | nsCaseInsensitiveCStringComparator::operator()(char const*, char const*, unsigned int, unsigned int)]
Closed: 11 years ago
Resolution: --- → DUPLICATE
(In reply to Wayne Mery (:wsmwk) from comment #4)
> definitely the same. Thanks for checking
> 
> in the future you can go to Help | Troubleshooting | about:crashes and click
> on a crash links which takes you to the crash report. The report lists all
> bug reports on file for that "crash signature"
> 

OK. I'll try and remember that - but at my advanced age I wouldn't take any bets on it :-) Thanks for your help.
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