When you are not logged in the reply button below each answer is broken. Users coming back to a thread (who are not logged in already) will have no way of replying to their own thread. This might be a fall out of bug 911833. The solved rate in the forum dropped significantly after landing that.
Before bug 911833: http://cl.ly/image/1S0h2l3s0y1d After bug 911833: http://cl.ly/image/0Q233u0w431o It is clear that we forgot about the original asker in making these changes. In the future, this should be A/B tested. It looks like a simple change with good intentions but now we have a problem.
The issue here is that the reply button won't sign you in, it will only scroll down. I didn't test that path. A/B testing this change would have been hard. We would have to mark user comments as going either through one or the other flow, and it would require us to follow a few hundred threads, as the goal was to reduce the amount of people who chime in, who'd be better served by asking a new question. However, we should have implemented this behind a flag. It is a user facing change. It looked like a simple change in wording, but turned out to be more than that. Let's go with a change in wording to fix this issue. Instead of "If you want to join us in helping users, sign up as a contributor." it should say "You must [log in to your account] to reply to posts. Please [start a new question], if you don't have an account yet." We'd still have the buttons to encourage people to ask a new question or mark it as "me too" and the thread starter gets clear instructions on how to reply. Most people post persona should already be sign-ed in anyway.
Assignee: nobody → rrosario
Whiteboard: u=user c=questions p= s=2013.19 → u=user c=questions p=1 s=2013.19
Filed a PR: https://github.com/mozilla/kitsune/pull/1636
Ricky, you sure that's the right PR?
(In reply to Kadir Topal [:atopal] from comment #4) > Ricky, you sure that's the right PR? oops. i haven't submitted a PR for this yet!
BTW, we should do something about questions that have no replies: http://cl.ly/image/261d1o073b3a
Summary: Reply button on answers page is broken → Change the wording for replying when user isn't auth'd
Deployed to prod.
Status: NEW → RESOLVED
Last Resolved: 5 years ago
Resolution: --- → FIXED
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