918769 - Change the wording for replying when user isn't auth'd

Status: RESOLVED FIXED

(support.mozilla.org :: Knowledge Base Software, task, P1)

Description

[Kadir Topal [:atopal]]

When you are not logged in the reply button below each answer is broken. Users coming back to a thread (who are not logged in already) will have no way of replying to their own thread. This might be a fall out of bug 911833. The solved rate in the forum dropped significantly after landing that.

Comment 1

[Ricky Rosario [:rrosario, :r1cky]]

Before bug 911833:
http://cl.ly/image/1S0h2l3s0y1d

After bug 911833:
http://cl.ly/image/0Q233u0w431o

It is clear that we forgot about the original asker in making these changes. In the future, this should be A/B tested. It looks like a simple change with good intentions but now we have a problem.

Comment 2

[Kadir Topal [:atopal]]

The issue here is that the reply button won't sign you in, it will only scroll down. I didn't test that path. A/B testing this change would have been hard. We would have to mark user comments as going either through one or the other flow, and it would require us to follow a few hundred threads, as the goal was to reduce the amount of people who chime in, who'd be better served by asking a new question. However, we should have implemented this behind a flag. It is a user facing change. It looked like a simple change in wording, but turned out to be more than that. 

Let's go with a change in wording to fix this issue. Instead of "If you want to join us in helping users, sign up as a contributor." it should say "You must [log in to your account] to reply to posts. Please [start a new question], if you don't have an account yet."

We'd still have the buttons to encourage people to ask a new question or mark it as "me too" and the thread starter gets clear instructions on how to reply. Most people post persona should already be sign-ed in anyway.

Comment 3

[Ricky Rosario [:rrosario, :r1cky]]

Filed a PR:
https://github.com/mozilla/kitsune/pull/1636

Comment 4

[Kadir Topal [:atopal]]

Ricky, you sure that's the right PR?

Comment 5

[Ricky Rosario [:rrosario, :r1cky]]

(In reply to Kadir Topal [:atopal] from comment #4)
> Ricky, you sure that's the right PR?

oops. i haven't submitted a PR for this yet!

Comment 6

[Ricky Rosario [:rrosario, :r1cky]]

BTW, we should do something about questions that have no replies: http://cl.ly/image/261d1o073b3a

Comment 7

[Ricky Rosario [:rrosario, :r1cky]]

Deployed to master:
https://github.com/mozilla/kitsune/commit/6bd651a888a60a8b0b7c53d1ecde695ed4e80070


PR was:
https://github.com/mozilla/kitsune/pull/1642

Comment 8

[Ricky Rosario [:rrosario, :r1cky]]

Deployed to prod.