User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0 (Beta/Release) Build ID: 20130910160258 Steps to reproduce: I popped a tab and logged into Google product. Actual results: Firefox crashes whenever I'm LOGGED into Google products. (ie. Google Drive, Google Apps, Gmail, Google+, Google Analytics, Google Webmaster) Expected results: I should have been able to access my Google product.
This crash dump is not really useful. Could you type about:crashes in the location bar and post some crash links (bp-...).
https://crash-stats.mozilla.com/report/index/bp-04c26aa3-1ce7-49a9-9bee-c313d2130921 https://crash-stats.mozilla.com/report/index/bp-d6be3784-2ec0-4377-a272-1fa162130920 https://crash-stats.mozilla.com/report/index/bp-fae28fb3-cc82-4404-bd1a-352712130920 https://crash-stats.mozilla.com/report/index/bp-b5f13b8b-4797-40dd-aa69-95af72130920 https://crash-stats.mozilla.com/report/index/bp-2f5fa456-cf17-472f-b9f8-365822130920 https://crash-stats.mozilla.com/report/index/bp-2f5fa456-cf17-472f-b9f8-365822130920 https://crash-stats.mozilla.com/report/index/bp-250b4c23-e5b6-4e8c-b6df-b1eb62130920 https://crash-stats.mozilla.com/report/index/bp-9bc8c6ab-8de2-474f-9115-1a3af2130920 https://crash-stats.mozilla.com/report/index/bp-248582fc-58fe-4014-8b43-648b82130920 https://crash-stats.mozilla.com/report/index/bp-8452b6a5-a03a-43ee-ae45-d6e7d2130920 https://crash-stats.mozilla.com/report/index/bp-8e33e6cd-8520-4a98-a676-6c8ba2130920 https://crash-stats.mozilla.com/report/index/bp-27fc3966-ea8f-4c23-b080-08bd32130920 https://crash-stats.mozilla.com/report/index/bp-0a27da78-0b57-46ec-b3a1-ae1b92130920 https://crash-stats.mozilla.com/report/index/bp-390a28fa-9bbf-4b79-a761-b94fa2130920 Is that a good start? I have more. Thank you, Heidi Hafner
My guess is these crashes could be caused by a third-party application. Could you test: 1) in safe mode: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode 3) with a clean profile: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles In addition, disable plugins like Flash or Trusteer Rapport.
A bug with crashes with the same signature seems to indicate it might be caused by Norton Security browser add-ons.
I should have identified that as bug 917792.
OK that was from the first crash you gave. the second one is obviously a flash plugin issue. You seem to have multiple different issues.
The last two plugins/addons updated before Firefox update was Java & Flash Player. I have Java set to ask to activate. Norton toolbar is the only Norton tool running at this time. I has been running fine up to this point. I'm running Shockwave Flash 11.8.800.168 at the moment. It was updated on 09/17/2013.
I would try disabling the Norton toolbar and see if that makes things better.
I restarted in safe mode and all seemed to work well. I restarted with all extensions on again, then shut off only Norton. I crashed once. I restarted and tried again, leaving Norton still off. So far, no crash. Crash Report: https://crash-stats.mozilla.com/report/index/5a06a71b-f93f-42ac-b52a-e7ff02130923
Could you confirm by disabling or removing the Norton Toolbar crashes go away?
Thanks for the help. I did disable Norton and I've not crashed since.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 5 years ago
Resolution: --- → INVALID
Norton Toolbar is known to be buggy with Flash too (on Firefox and Chrome). See http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-24-still-crashes-when-the-NIS-toolbar-is-enabled/td-p/1023987 You need to update your Norton security suite. Or just disable these useless extra tools. ;)
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