920672 - The Adobe Flash plugin crashes every time I right click on an app that uses it; ex. youtube video (firefox nightly)

Status: RESOLVED WORKSFORME

(Core Graveyard :: Plug-ins, defect)

Description

[natangafen]

Attachment: Flash plugin

User Agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64; rv:27.0) Gecko/20100101 Firefox/27.0 (Beta/Release)
Build ID: 20130924030202

Steps to reproduce:

All I did was to right click on a flash plugin app.


Actual results:

After that it instantly crashes and it says that there are no reports available.


Expected results:

It should have opened a menu.

Comment 1

[Adrian Stanciu]

Hi,

Did you try this in a new profile? Safe Mode?
Check your Shockwave Flash plugin and see if its up to date http://www.adobe.com/software/flash/about/

Thanks

Comment 2

[natangafen]

I have my Shockwave Flash plugin up to date and in safe mode it's the same. This is a general problem in Firefox Nightly and it has nothing to do with my settings.

Comment 3

[Fubuki Hoshino]

I endorse this problem.
I'm on Win 8, Intel HD4000, Fx Nightly x64 with the latest flash 11.8.800.168.
Everytime I right click on a flash plugin, it crash.

Comment 4

[Paul Silaghi, QA [:pauly]]

Please provide some URLs for testing. Also go in about:crashes and paste here the links of the crashes (if there are any)

Comment 5

[natangafen]

Like I said above, this is not about a specific URL, it's more of a general problem. Why don't you try to see for yourself on a youtube video. Try to right click on it and check if it crashes. It's not the entire page, just the flash plugin. Also, in about:crashes there are no links of the crashes.

Comment 6

[Paul Silaghi, QA [:pauly]]

(In reply to natangafen from comment #5)
> Why don't you try to see for yourself on a youtube video. Try to
> right click on it and check if it crashes. 
Flash doesn't crash for me on FF 27.0a2(2013-11-04), 28.0a1(2013-11-04), Win 8 x86, Flash 11.9.900.117. The only thing I get is a video freeze, which is expected at least for now - bug 827042

Comment 7

[natangafen]

I forgot to specify that I have Firefox Nightly on x64.(In reply to Paul Silaghi, QA [:pauly] from comment #6)
> (In reply to natangafen from comment #5)
> > Why don't you try to see for yourself on a youtube video. Try to
> > right click on it and check if it crashes. 
> Flash doesn't crash for me on FF 27.0a2(2013-11-04), 28.0a1(2013-11-04), Win
> 8 x86, Flash 11.9.900.117. The only thing I get is a video freeze, which is
> expected at least for now - bug 827042

I forgot to specify that I have Firefox Nightly on x64.

Comment 8

[Paul Silaghi, QA [:pauly]]

Then you're not on x86, as the "Platform" field of this bug indicates.

Comment 9

[Fubuki Hoshino]

This is a x64 build bug, not x86

Comment 10

[Paul Silaghi, QA [:pauly]]

Confirmed that Flash crashes when right clicking on a youtube video on 28.0a1(2013-11-05)x64, Win 8 x64, Flash 11.9.900.117.
This is not reproducible on Win 8 x86 or in nighly x64 Win 7 x64.

Comment 11

[Jeromie Clark]

Benjamin: Just an FYI, this isn't getting caught by the crash reporter.

Paul: Is my understanding correct that this only affects 64-bit Firefox?

Comment 12

[Paul Silaghi, QA [:pauly]]

(In reply to Jeromie Clark from comment #11)
> Paul: Is my understanding correct that this only affects 64-bit Firefox?
Yes, only on Win 8

Comment 13

[Jeromie Clark]

Our understanding is that 64-bit Firefox is experimental and unsupported.  Given this, our agreement with Mozilla has been that we will not fix bugs on this target.  Our recommendation for affected users is to run Flash in 32-bit Firefox.  

If the prioritization of 64-bit Firefox within Mozilla has changed, we should probably get a discussion happening at the engineering management level between our respective teams.

Comment 14

[(not currently active) Ted Mielczarek]

(In reply to Jeromie Clark from comment #13)
> If the prioritization of 64-bit Firefox within Mozilla has changed, we
> should probably get a discussion happening at the engineering management
> level between our respective teams.

I've heard some discussion about this, but I don't know what the actual prioritization is. CCing some people who might know.

Comment 15

[Benjamin Smedberg]

This got fixed along the way while we were standing up win64, but I don't remember whether we fixed it in Firefox or Flash.