Phone service asks for 40 dollars to reconnect service

RESOLVED WORKSFORME

Status

Firefox OS
BetaTriage
RESOLVED WORKSFORME
4 years ago
4 years ago

People

(Reporter: lizzard, Assigned: Tyler)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [dogfood])

Phone:
Alcatel One Touch

Firefox OS Version:
1.1.0.0-prerelease

Issue Details:
I thought from the beta testers email there would be a service plan already in place for the phone. I tried to dial a number, and got an AT&T message that I don't have service unless I want to give them payment information and pay $40 to reconnect service. 

Associated App:
Phone service
(Assignee)

Comment 1

4 years ago
Hey Liz,
Sorry there was an issue with the cost center, and we are working on making sure all the cards have service. Hopefully I'll have a resolution for you before the summit.
Assignee: nobody → tdowner
Status: NEW → ASSIGNED
(Assignee)

Comment 2

4 years ago
Hey Liz, does your phone service work now? If so I'll close this as WFM :)
(Reporter)

Comment 3

4 years ago
Works now! Sorry for the delay here.
Status: ASSIGNED → RESOLVED
Last Resolved: 4 years ago
Resolution: --- → WORKSFORME
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