923371 - firefox r24 was just loaded. I am unable to access my bank accts and login.yahoo.com

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, defect)

Description

[glmaness]

User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0 (Beta/Release)
Build ID: 20130814063812

Steps to reproduce:

1) accessed tools, options,privacy, SET custom settings for history, accept cookies from sites, accept 3rd party, always for 3rd and there were no remote sites listed.
2)I went into history , choose FORGET ABOUT THIS SITE login.yahoo.com .
3) cleared COOKIES AND CACHE..under time range, everything, details cookies/cache,CLEAR NOW


Actual results:

firefox cannot access web site each time.


Expected results:

I should get my sign on screen for each bank and yahoo mail.

Comment 1

[glmaness]

only happened since 10/1/2013 automatically install of rel24

Comment 2

[Andre Klapper]

Thanks for taking the time to report this!
Does the problem still happen if you start Firefox in Safe Mode? (Safe Mode disables extensions and themes, hardware acceleration and some JavaScript stuff in order to exclude some possible reasons for problems. It does not disable plugins which are add-ons.) See http://support.mozilla.com/en-US/kb/Safe+Mode 

And does this also happen with a new and empty profile? See http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile and http://support.mozilla.org/kb/Managing%20profiles . 

If you still see this problem in the new profile, please enter the address "about:support" in the address bar and attach (using the "Add an attachment" link above) the output for your original profile (not the new profile), as the "Modified Preferences" section could be interesting. 
Thanks for your help!

Comment 3

[glmaness]

Andre, from your suggestions: I performed help and disable add-ons (safe-mode).  I still was not able to logon to any site that requested user/password. I then did a restart and I was able to get back to signing on to secure sites. I did not do a reload after the 3 previous mentioned steps;one of these steps possibly solved the problem. Thank you

Comment 4

[Andre Klapper]

Yay, great!