Attempting to print Google Spreadsheets results in a message stating "There was an unexpected problem while printing." Printing other Google Documents works as expected.




Printing: Output
5 years ago
a year ago


(Reporter: macgurlnet, Unassigned)


24 Branch
Windows 7

Firefox Tracking Flags

(Not tracked)


(Whiteboard: [platform-rel-Google][platform-rel-GoogleSuite][platform-rel-GoogleSheets])



5 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/29.0.1547.76 Safari/537.36

Steps to reproduce:

Go to Google Drive & open any Google Spreadsheet
Use the Firefox menu to choose the Print option

Actual results:

Error message pops up. Message states "There was an unexpected problem while printing."

Expected results:

Printer properties dialog box should pop up, requesting a printer be chosen, etc.

Printing using the option provided by Google (a printer button located below the file name) works as expected. Only Google Spreadsheets are affected by this issue; other Google documents print as expected.

Printing issue occurs on 2 laptops running Windows 7 Professional 64-bit and a desktop running Windows XP.

Comment 1

5 years ago
Same problem in 26.0

- Go to drive
- Right-click on the spreadsheet
- Choose "Preview"
- Print works as expected.

Comment 2

5 years ago
I take that back. The same or another bug still prevents printing.

After the steps above, I cannot click the File menu anymore.
I can however click on other menus, and if I then move to the file menu and choose Print again, I get the following:

"Printer Error" -- "Some functionality is not currently available."

And after this, the File menu works again.

Comment 3

4 years ago
This happens on OSX and Linux as well.

Comment 4

4 years ago
This also happens when you attempt to print a document that hasn't finished loading.  Google may be doing something that is keeping the top-level document perpetually in a 'loading' state.


4 years ago
Component: Untriaged → Printing
Product: Firefox → Toolkit


4 years ago
Component: Printing → Printing: Output
Product: Toolkit → Core

Comment 5

3 years ago
I'm having the same problem trying to print a page from the OnPoint credit union site. I have tried reloading the page. Perhaps OnPoint is also doing something to keep the page in a perpetually 'loading' state? Is there a way to check for that?
platform-rel: --- → ?
Whiteboard: [platform-rel-Google][platform-rel-GoogleDocs][platform-rel-GoogleSheets]
Whiteboard: [platform-rel-Google][platform-rel-GoogleDocs][platform-rel-GoogleSheets] → [platform-rel-Google][platform-rel-GoogleSuite][platform-rel-GoogleSheets]
platform-rel: ? → ---
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