923620 - Account not recognized after one day

Status: RESOLVED FIXED

(Participation Infrastructure :: Account Help, task)

Description

[:Hb]

Yesterday I created the Mozillians account Hb for me. Everything went fine, I uploaded a photo and posted my IRC nick Hb: and my bugzilla email. 

Using the same Persona email today my account isn't attached anymore to it. The system offers me a new form. It suggests Hb1 as new account name and has forgotten all other personal data.

Comment 1

[William Reynolds [:williamr]]

Hb, sorry for the confusion. I found two accounts for you (usernames Hb and Hb1) and each was attached with a different email address. I deleted the Hb1 account, and you should be able to sign-in with mozilla@c.d. 

Let me know how else I can help.

Comment 2

[:Hb]

I use Seamonkey 2.20. The Cookie Acceptance Policy was set to "Aloow cookies for the originating website only (no third-party cookies)" and the Cookie Retention Policy was "Accept for current session only." Now I set "Allow third-party cookies from previously visited websites only" and "Accept cookies normally".  The login worked fine.  I'm unsure whether the cookie policies caused the error.

After the first login I logged out from Mozillians and tried to login again with my bugzilla email. The bugzilla email is active in my Persona account.  I got an empty form with a proposed user name Hb1 (=same error).  Not advancing any further I hit the Logout button in the header section.

The third login was with mozilla@c.d again.  It was successful. Between the logins I didn't log out from Persona. 

I tried the same after logging out of Persona and had no errors this time.