925491 - Lightning calendar notification reappears after dismissing, user stuck in infinite loop

Status: RESOLVED INCOMPLETE

(Calendar :: Lightning Only, defect)

Description

[Kartikaya Gupta (email:[e-mail])]

I had a recurring appointment set up in Zimbra, which I'm syncing to Thunderbird with Lightning. I moved one instance of the appointment to be a day earlier (it usually occurs at 4pm on friday, moved the one on 11 october 2013 to 10 october 2013) and added an extra person to it. When 4pm rolled around, Thunderbird popped up a calendar reminder dialog for the meeting. I hit dismiss. The dialog dismissed and immediately came back. I repeated this dance a bunch of times. I closed thunderbird and restarted it, but the dialog came back. I showed this to mconley who looked in the error console and (I think) found nothing. He snoozed my reminder for 5 minutes, after which it came back. Eventually I snoozed it again and deleted the event from Zimbra which took care of the problem.

Comment 1

[Matthew Mecca [:mmecca]]

Is this a CalDAV calendar, and is the problem reproduceable? What versions of Thunderbird and Lightning are you using?

If so, could you try the following:
1) Set the preferences "calendar.debug.log" and "calendar.debug.log.verbose" to true
2) Restart Thunderbird
3) Wait for the reminder dialog to pop up, but do not try to dismiss it yet.
4) Go to Tools -> Error Console, clear out all of the messages
5) Try to dismiss the reminder once
6) Post the messages that appear in the Error Console

Comment 2

[Philipp Kewisch [:Fallen] [:📆][:🧩]]

I assume its the Moco caldav server (Zimbra). Some more questions as a drive-by:

* Is this a meeting invitation, i.e has more than one attendee or is a meeting you were invited to?
* Do you have any aliases set up?
  - If so, please check the error console with Matt's steps especially at startup and give us the order
    of the calendar-user-address-set tags.

Comment 3

[Kartikaya Gupta (email:[e-mail])]

(In reply to Matthew Mecca [:mmecca] from comment #1)
> Is this a CalDAV calendar, and is the problem reproduceable? What versions
> of Thunderbird and Lightning are you using?

It is the MoCo CalDAV calendar. I'm attempting to reproduce it now. Creating just a recurring event without inviting anybody and moving one instance of it didn't reproduce the problem. I will try reproducing the exact steps but I will have to add people to the invite to do so - I hope you don't mind if I use you two.

Using Thunderbird 24.0 (ESR) and Lightning 2.6.

(In reply to Philipp Kewisch [:Fallen] from comment #2)
> * Is this a meeting invitation, i.e has more than one attendee or is a
> meeting you were invited to?

Yes. The recurring meeting had one person other than myself. When I moved the one instance of the meeting I added an additional person to the invite.

> * Do you have any aliases set up?

I'm not sure what this means.

Comment 4

[Kartikaya Gupta (email:[e-mail])]

I was not able to reproduce the problem when I created a new event and under conditions as close as I remember to the original event. (Sorry for the invite spam, :Fallen and :mconley)

Comment 5

[Kartikaya Gupta (email:[e-mail])]

Closing for now since this doesn't appear to be actionable.

Comment 6

[sposmen]

January of 2020. Sadly this is still happening.

Comment 7

[Kartikaya Gupta (email:[e-mail])]

If you can reproduce the problem you should provide steps and/or try the things in comment 1.