Closed Bug 928897 Opened 11 years ago Closed 5 years ago

Make it clear to users that they are asking a question in a forum

Categories

(support.mozilla.org :: Questions, task, P2)

Product:
support.mozilla.org
Component:
Questions
Type:
task

Tracking

(Not tracked)

Status:
RESOLVED WONTFIX
Milestone:
Future

People

(Reporter: atopal, Unassigned)

References

Details

(Whiteboard: u=user c=questions p= s=2013.backlog) 

One of the findings of the forum report was that the solved rate was higher for those who knew they were posting into a forum compared to those who didn't know.

We should make it clear to users in the AAQ that they are posting into a public forum and that we are expecting them to reply to requests for more information or for feedback on the information given to them.
I would say that many people don't realize that this is a forum because many think they're are submitting feedback or that they are actually emailing.
Component: Knowledge Base Software → Questions
Moving 2013Q4 bugs to the Future since we didnt care enough about them in 2014Q1.
Target Milestone: 2013Q4 → Future
I know this is a zombie thread, but +1 for this. Potentially a line explaining the difference between support.mozilla & bugzilla with a link to the bugzilla search page, ideally pre-populated with firefox.

Closed as per https://blog.mozilla.org/sumo/2019/06/07/sumo-platform-roadmap/

Status: NEW → RESOLVED
Closed: 5 years ago
Resolution: --- → WONTFIX
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