929670 - upgraded my window xp from sp2 to sp3. Now I cant open my webmail attachments, nor links

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[jo.e.ce7]

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:24.0) Gecko/20100101 Firefox/24.0 (Beta/Release)
Build ID: 20130910160258

Steps to reproduce:

I upgraded my sp from sp2 to sp3. winodw xp is my operating sys. firefox is my browser.


Actual results:

Since the upgrade I cant open attachments and links fin my emails, which done through  webmail. I contacted my email service, they say its a problem with my webbrowser, mozilla/firefox.  Help! Please! you are my last hope at resolving this issue.
Thank you.


Expected results:

I should have been able to open attachments and links as previously (3 months ago) when going into my webmail.

Comment 1

[Andre Klapper]

Thanks for taking the time to report this!
Does the problem still happen if you start Firefox in Safe Mode? (Safe Mode disables extensions and themes, hardware acceleration and some JavaScript stuff in order to exclude some possible reasons for problems. It does not disable plugins which are add-ons.) See http://support.mozilla.com/en-US/kb/Safe+Mode 

And does this also happen with a new and empty profile? See http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile and http://support.mozilla.org/kb/Managing%20profiles . 

If you still see this problem in the new profile, please enter the address "about:support" in the address bar and attach (using the "Add an attachment" link above) the output for your original profile (not the new profile), as the "Modified Preferences" section could be interesting. 
Thanks for your help!

Comment 2

[Loic]

NB: there is the official support board for asking support requests: https://support.mozilla.org/en-US/questions
It's more appropriate than Bugzilla and you can get some help faster.

Comment 3

[Matthias Versen [:Matti]]

no response