Force refund on our end

RESOLVED FIXED in 2013-11-12

Status

P3
normal
RESOLVED FIXED
5 years ago
5 years ago

People

(Reporter: andy+bugzilla, Assigned: andy+bugzilla)

Tracking

2013-11-12
x86
Mac OS X
Points:
---
Dependency tree / graph

Details

(Assignee)

Description

5 years ago
It's unclear in bug 932529 if the error is intermittent or for every type of credit card. If thats the case Mozilla needs to contact Bango and let them know. They'll then do the refund. 

Unfortunately, that means the refund did not originate at Mozilla and we don't know about it. So the flow has to be:

1. go to the lookup tool, find the transaction
2. try refund
3. it failed, tell the person how to contact Bango
4. some painful manual process happens here
5. if the refund is successful, return to the lookup tool
6. try refund but click a "force refund, I understand Bango have done the refund checkbox" that ignores trying to call Bango and instead just does all the work on our end to process the refund.
(Assignee)

Updated

5 years ago
Assignee: nobody → amckay
Version: 1.5 → 1.4
(Assignee)

Updated

5 years ago
Target Milestone: --- → 2013-11-12
(Assignee)

Updated

5 years ago
Depends on: 936242
(Assignee)

Updated

5 years ago
Priority: -- → P3
(Assignee)

Comment 1

5 years ago
https://github.com/mozilla/zamboni/commit/c4bcfd7
Status: NEW → RESOLVED
Last Resolved: 5 years ago
Resolution: --- → FIXED
You need to log in before you can comment on or make changes to this bug.