It's unclear in bug 932529 if the error is intermittent or for every type of credit card. If thats the case Mozilla needs to contact Bango and let them know. They'll then do the refund. Unfortunately, that means the refund did not originate at Mozilla and we don't know about it. So the flow has to be: 1. go to the lookup tool, find the transaction 2. try refund 3. it failed, tell the person how to contact Bango 4. some painful manual process happens here 5. if the refund is successful, return to the lookup tool 6. try refund but click a "force refund, I understand Bango have done the refund checkbox" that ignores trying to call Bango and instead just does all the work on our end to process the refund.
Status: NEW → RESOLVED
Last Resolved: 5 years ago
Resolution: --- → FIXED
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