INC0012055: Login into Mozillian site (Niran Amir)



Participation Infrastructure
Account Help
5 years ago
5 years ago


(Reporter: jbraddock, Assigned: williamr)





5 years ago
Niran has an issue where when she logs into using her LDAP trough Persona, she instantly gets logged out after the auth succeeds. The interesting bit is I noticed Niran's email when loggin in is in all capitols (not sure if this matters). Wondering if someone can take a look at Niran's Persona account and see if there is anything that could be causing the immediate log-outs?

Note: I logged in on her system w/ my Persona account and was able to login and stay logged-in without a hitch.

---- Notes from request ----
when login-in to Mozillian the page instantly refresh itself to log me out
it sounds like this is really an application support request for since it's not repeatable for others. i would be happy to provide any system logs, but aside from that, have limited ability to give any further insight.

i triaging this bug bug would over to the mozillians application team.
Component: WebOps: Other → Phonebook
OS: Mac OS X → All
Product: Infrastructure & Operations → Community Tools
QA Contact: nmaul
Hardware: x86 → All

Comment 2

5 years ago
I think I identified the issue, and I updated Niran's profile to hopefully fix it.

(In reply to Joel Braddock :jbraddock from comment #0)
> The interesting bit is I noticed Niran's email when loggin in is in all capitols
> (not sure if this matters).

That's the key piece. The email associated with her profile was in all caps letters, which caused her to experience bug 908342. I changed her email to all lowercase letters, and she should be able to sign in now.

Niran, I suggest filling out your profile here once you sign in :)

Let me know if you can sign in now.
Assignee: nobody → williamr
Flags: needinfo?(namir)

Comment 3

5 years ago
cleared cache, tried login, same behavior. I get signed out immediately. 
BTW- My login still showing all caps
Flags: needinfo?(namir)
If your *persona* login shows all caps, you should change that from the persona website (, by removing and re-adding your email, all lowercase. After doing that, your mozillians account will work.

Comment 5

5 years ago
thanks, that worked

Comment 6

5 years ago
Great, thanks Giorgos and Niran!
Last Resolved: 5 years ago
Component: Phonebook → Account Help
Resolution: --- → FIXED
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