933373 - [B2G][Email] User doesn't recieve notification prompt for new email while viewing an email message

Status: RESOLVED INVALID

(Firefox OS Graveyard :: Gaia::E-Mail, defect)

Description

[Tony Nguyen]

Attachment: logcat

While reading an email message - the user will not receive a notification that a new email has arrived.

Repro Steps:
1) Updated Buri to COM RIL BuildID: 20131030004003
2) Navigate into Email App
3) Setup an email account
4) When asked to "Check for new messages" - set value to 5 minutes and compelte setup
5) Navigate to Inbox folder on device.
6) Send an email to the email account just set up on the device 
7: Wait 5 minutes and observe: 

Actual:
User doesn't see a notification pop up to reflect new mail arrival

Expected:
User sees a notification pop up to reflect new mail arrival

Environmental Variables:
Device: Buri v1.2 COM RIL
BuildID: 20131030004003
Gaia: a788ea1a3e04716938bd41a559c36a831cf1190b
Gecko: 4fbe1b01ed63
Version: 26.0a2
Firmware Version: US_20131015
RIL Information: 01.01.00.019.264

Notes:

Repro frequency: 100%
Link to failed test case: https://moztrap.mozilla.org/manage/case/9756/
See attached: logcat

This was not a feature in 1.1. I have noticed this issue exist with both an Gmail and Outlook account setup on the device on seperate instances.

Comment 1

[Jason Smith [:jsmith]]

If the user stops reading the email message, will they get the notification? I need a better understanding of how often this is going to happen in the email app generally.

Comment 2

[Tony Nguyen]

When going back to the Inbox folder - the user will not get a notification of the email. I have to manually refresh before even being able to see a new message.

Comment 3

[Jason Smith [:jsmith]]

Sounds like this is a broken 1.2 feature then if you aren't receiving notifications for new mail while within the email app.

Comment 4

[Preeti Raghunath(:Preeti)]

Dylan

Would you believe this is a broken feature for email? in 1.2?

Comment 5

[bhavana bajaj [:bajaj]]

Dylan its our understanding that this is a new feature bug so blocking on it, can you help with assignment or more information here.

Comment 6

[Dylan Oliver [:doliver]]

WFM? 

You should not get one of the new notifications if you are already in the email app. If you are on the inbox and looking at the list of emails, when the sync happens you should see the blue bar appear at the top of the screen informing you that new mail has arrived. If you are actively reading an email, you will see the blue bar when you next return to the email list.

I am able to see that behavior correctly without any need for manual sync. Based on comment #2 it sounds like that is not happening for you. James, do you see anything interesting in the logs here?

Comment 7

[Jason Smith [:jsmith]]

Using the information in comment 6, can you check if you can see a blue bar indicating new mail has arrived when running this STR?

Comment 8

[Tony Nguyen]

Hello - 

I just logged into a Gmail account and had my notification timer to 5 minutes on a Buri device with 1.2 Build: 20131106004004. As observed, there is no notification while viewing an Email message. When returning to the Inbox, the user will experience a blue bar indicating a new mail.

BuildID: 20131106004004
Gaia: 2140c987fdde1c99097018f7e93b0bbd43d2125d
Gecko: 6a831fcb96f4
Version: 26.0

Comment 9

[Jason Smith [:jsmith]]

This sounds like we're doing the right behavior then based on Dylan's comments & the reporter's confirmation then - we're not supposed to get a notification prompt in the status bar, but rather get the blue status bar in the use cases cited. As such, this is invalid.