Avoid users who are in the latest version to try to download the latest version

RESOLVED FIXED in 2013Q4

Status

support.mozilla.org
General
P3
normal
RESOLVED FIXED
4 years ago
4 years ago

People

(Reporter: ibai, Assigned: rehan)

Tracking

unspecified
2013Q4

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: u=user c=wiki p=1 s=2013.23 [needsverify])

(Reporter)

Description

4 years ago
Oh, the irony!

60% of the users clicking on the Firefox Free Download button (https://support.mozilla.org/en-US/products/firefox) are in the latest version or the latest - 1.

This means that when clicking that button they will be informed that their browser is up to date and they can't do much after that.

We need to avoid pushing them to that dead end. 

We can:
- Show a message to tell them they are up to date.
- Show a button to reset their browser if they need a "fresh start".

Or simply don't show the button to users in the latest version or latest - 1 (that's the rule that moz.org is using at the moment in the download page).

This is affecting 7-8k people every day.
Our survey with people who click the download button on our end showed that 55% wanted to update their browser (even though they were up to date), but 25% wanted to reset their browser for whatever reason [1]


For users on the latest version we could do as Ibai said and copy the download page:

Display "Congrats! You’re using the latest version of Firefox." instead of the button
On the line below that: "To reset your browser, click here".

For older versions we could still leave the download button. Re-downloading will update the browser and trigger the reset mode.
 

[1] https://docs.google.com/presentation/d/15A5uZQtOT4M4DAwqYV5iGxjZA4jrD1MH64qjJpDiqFU/edit?usp=sharing
Priority: -- → P3
Whiteboard: u=user c=wiki p= s=2013.23
Target Milestone: --- → 2013Q4
Sounds easy. I'm not sure how it will look but we'll figure it out.
Whiteboard: u=user c=wiki p= s=2013.23 → u=user c=wiki p=1 s=2013.23

Updated

4 years ago
Whiteboard: u=user c=wiki p=1 s=2013.23 → u=user c=wiki p=1 s=2013.23 [needsverify]
(Assignee)

Updated

4 years ago
Assignee: nobody → rdalal
(Assignee)

Comment 3

4 years ago
Pushed to stage. Let me know if there are any changes that I need to make. Thanks!
Flags: needinfo?(ibai)
Flags: needinfo?(a.topal)
(Reporter)

Comment 4

4 years ago
Works for me on Release but not in Nightly. Are we doing 

show if: Firefox Version >= (Release - 1)   ?

The execution works for me though. I'm going to open another bug to tag this with Google Analytics events so we track what's the behaviour of it. If we can do it before pushing it to prod, it would be super neat.

Ibai
Flags: needinfo?(ibai)
Deployed to prod now:
https://github.com/mozilla/kitsune/commit/e0f1990405b5d2bac71b9760f593229fd4e81c60
Status: NEW → RESOLVED
Last Resolved: 4 years ago
Flags: needinfo?(a.topal)
Resolution: --- → FIXED
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