Closed Bug 933997 Opened 11 years ago Closed 11 years ago

Trying to load an online support link from the Settings Help Menu loads a settings app error page

Categories

(Firefox OS Graveyard :: Gaia::Settings, defect)

ARM
Gonk (Firefox OS)
defect
Not set
normal

Tracking

(blocking-b2g:koi+, b2g-v1.2 verified)

RESOLVED FIXED
blocking-b2g koi+
Tracking Status
b2g-v1.2 --- verified

People

(Reporter: jsmith, Assigned: gerard-majax)

References

Details

(Whiteboard: [systemsfe])

Attachments

(2 files)

Attached image Screenshot
Build: 11/1 Buri 1.2 Build STR 1. Setup your build according to https://wiki.mozilla.org/B2G/QA/Customizations#Build_Setup with a AT&T SIM included 2. Go to settings --> help 3. Select the online support link Expected The URL at the online support link should load. Actual A browser error page is reported - see screenshot.
Blocks: 891724
blocking-b2g: --- → koi?
Whiteboard: [systemsfe]
Users are impacted by not being able to see a help page. This also breaks SIM customization.
blocking-b2g: koi? → koi+
I'm looking into this.
Assignee: nobody → lissyx+mozillians
Dumb question, what is the expected UX when we have no network ?
(In reply to Alexandre LISSY :gerard-majax from comment #3) > Dumb question, what is the expected UX when we have no network ? If you are within an app, it should display an offline error modal dialog that states that there is no network connection. On the modal dialog, a user is allowed to cancel or try again.
The AT&T support website is Youtube ?
(In reply to Jason Smith [:jsmith] from comment #4) > (In reply to Alexandre LISSY :gerard-majax from comment #3) > > Dumb question, what is the expected UX when we have no network ? > > If you are within an app, it should display an offline error modal dialog > that states that there is no network connection. On the modal dialog, a user > is allowed to cancel or try again. So, if the user has no network connection when tapping on the support link, we should have this modal dialog error ?
(In reply to Alexandre LISSY :gerard-majax from comment #5) > The AT&T support website is Youtube ? That's just my test URL I'm using to test customizations out. I was using google.com & youtube.com as test URLs to test this feature.
Okay, I actually do reproduce the issue.
(In reply to Alexandre LISSY :gerard-majax from comment #6) > (In reply to Jason Smith [:jsmith] from comment #4) > > (In reply to Alexandre LISSY :gerard-majax from comment #3) > > > Dumb question, what is the expected UX when we have no network ? > > > > If you are within an app, it should display an offline error modal dialog > > that states that there is no network connection. On the modal dialog, a user > > is allowed to cancel or try again. > > So, if the user has no network connection when tapping on the support link, > we should have this modal dialog error ? Yes. Although in this bug's case, there was an internet connection, so we should have opened the browser with the target online support link.
(In reply to Jason Smith [:jsmith] from comment #9) > (In reply to Alexandre LISSY :gerard-majax from comment #6) > > (In reply to Jason Smith [:jsmith] from comment #4) > > > (In reply to Alexandre LISSY :gerard-majax from comment #3) > > > > Dumb question, what is the expected UX when we have no network ? > > > > > > If you are within an app, it should display an offline error modal dialog > > > that states that there is no network connection. On the modal dialog, a user > > > is allowed to cancel or try again. > > > > So, if the user has no network connection when tapping on the support link, > > we should have this modal dialog error ? > > Yes. Although in this bug's case, there was an internet connection, so we > should have opened the browser with the target online support link. Yep. I think I located the issue: when we do the request to get the support.onlinesupport.href value, we add a onsuccess callback, but inside this callback we access ['support.onlinesupport.href'] in the requets object instead of the .result object.
Okay so I think we have another bug here, when we have no network connection. I'll open a follow up.
Attached file Link
Please find attached a link to the github pull request
Attachment #828265 - Flags: review?(aus)
Comment on attachment 828265 [details] [review] Link Looks good!
Attachment #828265 - Flags: review?(aus) → review+
Status: NEW → RESOLVED
Closed: 11 years ago
Resolution: --- → FIXED
Keywords: verifyme
QA Contact: jsmith
Uplifted df92f0ebd89efbc63570a61e70c4304c17b8b555 to: v1.2: de60d333a3056d098ec5159a81c212f28b3e6a6c
lgtm on 1.2
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