936300 - firefox crashes regularly even with only a few tabs open

Status: RESOLVED INVALID

(Firefox :: Untriaged, defect)

Description

[Tim Nguyen :ntim]

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:25.0; WUID=7375666d2c0c22ffe05c1bb3fb498214; WTB=8195) Gecko/20100101 Firefox/25.0 (Beta/Release)
Build ID: 20131025151332

Steps to reproduce:

open 5 tabs


Actual results:

firefox crashes
bp-80990528-e867-49a3-8373-a6cf82131108


Expected results:

no crashes

Comment 1

[Loic]

That crash report doesn't help, it's empty. Provide another one, please.

Are you able to reproduce the crash in safe mode (https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode) and with a clean profile (https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles)?

Comment 2

[[:Aleksej]]

(In reply to Loic from comment #1)
> That crash report doesn't help, it's empty. Provide another one, please.

[OFFTOPIC] Loic, that sentence looks like you are blaming reporter for providing an empty crash report.  I guess you are not, but the second sentence assumes it is likely that they will get a non-empty crash report next time and certainly know which one to provide.

Comment 3

[Robert Kaiser]

(In reply to Loic from comment #1)
> That crash report doesn't help, it's empty. Provide another one, please.

It's true that it doesn't help much, but it's what it is. It means that we very probably ran out of some kind of memory space (might just be out of virtual memory). Steps to reproduce would be good to have.

Comment 4

[John Daggett (:jtd)]

Possibly related to texture creation failure errors:

Cisco VPN AdapterVendorID: 0x1002, AdapterDeviceID: 0x68e0, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.711.0.0
D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers+ 
Failed to create temporary texture in system memory. Error code: 2147942414
Failed to create temporary texture in system memory. Error code: 2147942414
[... error repeats ...]

Comment 5

[John Daggett (:jtd)]

(In reply to ntim007 from comment #0)
> Steps to reproduce:
> 
> open 5 tabs

What were those tabs?  Or does it happen no matter what the content?

Could you attach the contents of about:support?

Thanks!

Comment 6

[Tim Nguyen :ntim]

It seems fixed now.