Cannot delete emails in version 24.1.0

RESOLVED INVALID

Status

--
major
RESOLVED INVALID
5 years ago
5 years ago

People

(Reporter: EAspirant, Unassigned)

Tracking

24 Branch
x86
Windows Vista

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

5 years ago
User Agent: Mozilla/5.0 (Windows NT 6.0; rv:25.0) Gecko/20100101 Firefox/25.0 (Beta/Release)
Build ID: 20131025151332

Steps to reproduce:

Any attenmpt to delete an email shows no reaction. DEL button does not work, menue entries do not work...



Expected results:

Pressing DEL should delete an email.
(Reporter)

Updated

5 years ago
Severity: normal → critical
Priority: -- → P1

Comment 1

5 years ago
Which account type is this about?
Severity: critical → major
Flags: needinfo?(EAspirant)
Priority: P1 → --

Comment 2

5 years ago
you don't see anything in the UI, like "Not Responding" in the title bar of the thunderbird window?  Reproduces in safe mode?  (Help | Restart...)
(Reporter)

Comment 3

5 years ago
(In reply to Wayne Mery (:wsmwk) from comment #2)
> you don't see anything in the UI, like "Not Responding" in the title bar of
> the thunderbird window?  Reproduces in safe mode?  (Help | Restart...)

In Safe Mode with all Add-Ons deactivated, the behaviour is the same. No reaction when pressing DEL or saying Delete from the various menu entries.
(Reporter)

Comment 4

5 years ago
(In reply to Andre Klapper from comment #1)
> Which account type is this about?

It is the email account. It it the information you need? And I am on the release channel.
(Reporter)

Updated

5 years ago
Flags: needinfo?(EAspirant)

Comment 5

5 years ago
Is this correctly set up as a POP account?
(Reporter)

Comment 6

5 years ago
(In reply to Andre Klapper from comment #5)
> Is this correctly set up as a POP account?

This is correctly set up as POP3 account - means sending and receiving is fine.
I have just seen that on a second account deleting is possible.
The email provider is the same for both accounts. So why does it work on the one and not on the other?

Comment 7

5 years ago
Anything in tools->error console?
What about rightclick folder->properties->repair?
(Reporter)

Comment 8

5 years ago
======================================
tools->error console
======================================
Could not read chrome manifest 'file:///C:/Program%20Files/Install/02_www_apps/02_Thunderbird/chrome.manifest'.
Could not read chrome manifest 'file:///C:/Program%20Files/Install/02_www_apps/02_Thunderbird/extensions/%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D/chrome.manifest'.
While creating services from category 'profile-after-change', could not create service for entry 'Disk Space Watcher Service', contract ID '@mozilla.org/toolkit/disk-space-watcher;1'
======================================
rightclick folder->properties->repair
======================================
no change of behaviour, even deleting all msf files and restarting Thunderbird: no change of behaviour :-(

Any idea...?
(Reporter)

Comment 9

5 years ago
Hello all,
just one information that I detected this morning.
I have seen that in the account the trash icon was missing.
I deleted all trash files from the storage area and one was generated 
again for the global acount when I restarted TB. I copied it to my account 
and now it appears with correct icon again.
Deleting is fine - again - now.

One interesting question could be - who deleted the trash file?

Thanks all for your help.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 5 years ago
Resolution: --- → INVALID

Comment 10

5 years ago
Interesting observation. I think the Trash can't be redirected to other account (as Sent, Templates, Drafts can be) so every account must have one.

So there is probably a bug that TB did not recreate the Trash folder when it went missing.
(Reporter)

Comment 11

5 years ago
If I shall check something please let me know.
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