937488 - I receive a 503 Service Unavailable error message after submitting a bug to bugzilla

Status: RESOLVED INVALID

(Bugzilla :: Creating/Changing Bugs, defect)

Description

[ajeesh r]

Attachment: Bugzilla Bug-503 Service Unavailable.pdf

User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/30.0.1599.114 Chrome/30.0.1599.114 Safari/537.36

Steps to reproduce:

Client tried to raise one issue in bugzilla and I tried to save changes after solving an issue in bugzilla.


Actual results:

Received a 503 Service Unavailable error message after submitting an issue to bugzilla. After looking into the list of issues, came to see that the bug is submitted successfully.


Expected results:

The 503 error message is not expecting while raising an issue or after save changes.

Comment 1

[:glob ✱]

this isn't a bug in bugzilla, "503 service unavailable" your varnish cache wasn't able to contact your bugzilla server.

Comment 2

[ajeesh r]

Thanks for your quick response. But how this can be resolved/checked from our end ?

Comment 3

[:glob ✱]

(In reply to ajeesh r from comment #2)
> Thanks for your quick response. But how this can be resolved/checked from
> our end ?

you need to use one of our support mechanisms for support (this bugzilla instance is only for reporting bugs).  see http://www.bugzilla.org/support/

while i can't give you any more support here, you should start by looking at the error log files for both your back-end web server and varnish to determine why it wasn't available at that time.