Closed
Bug 938360
Opened 7 years ago
Closed 3 years ago
[system update] Alcatel onetouch Fire to version 1.1 failed Poland
Categories
(Firefox OS Graveyard :: Vendcom, defect)
Firefox OS Graveyard
Vendcom
Tracking
(Not tracked)
RESOLVED
WONTFIX
People
(Reporter: harloczek, Unassigned)
Details
(Keywords: dataloss, Whiteboard: [SUMO-b2g])
Attachments
(3 files, 1 obsolete file)
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:25.0) Gecko/20100101 Firefox/25.0 (Beta/Release) Build ID: 20131025151332 Steps to reproduce: I downloaded and installed official update Actual results: All Contacts were deleted. I tried to import contacts from SIM and GMail, but it has failed. I tried to add contact manually, but it has faild also. So it's impossible to restore Contacts. I also received 1 very important SMS message that is unable to read. It's on my message list marke as 'unread' but it's unable to display. I know that users from Poland have many other problems with new update.
Comment 1•7 years ago
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Hello harl - Can you please confirm the build ID on your phone for me? You should be able to find this under device information. What other problems have you heard about regarding this update?
QA Contact: mozillamarcia.knous
(In reply to Marcia Knous [:marcia - use needinfo] from comment #1) > Hello harl - Can you please confirm the build ID on your phone for me? You > should be able to find this under device information. OS ver: 1.1.0.0 Firmware: 01012P Hardware revision: 08 Platform version: 18.1 > > What other problems have you heard about regarding this update? Permanent rebooting, displaying of window with message '[city name] 50'.
Severity: normal → major
Comment 3•7 years ago
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Also, would be helpful to go to Device Information | System Update | Check for Updates and list the file name which appears there: mine is Firefox OS 1.1.0.0-01012P
> mine is Firefox OS 1.1.0.0-01012P
As I wrote above, mine too.
My device is not working in mode USB mass storage after connection via cable. Before update I connected to backup docs from SD card. Is anything new in this matter? I have no idea what to do because I sent a submission to my operrator T-Mobile. I'm enslaved with contract ;) I have to use hard reset and I'll lose all my data impossible to backup :(
Comment 6•7 years ago
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I have another report of this in the SUMO forum today, confirming same issue with rebooting after update to v1.1 in Poland here: https://support.mozilla.org/en-US/questions/977941 I also have a user in VE with TCL reporting the loss of contacts and broken contacts app after updating here (but not rebooting) this is Firefox OS 1.1.0.0 rev. 01061: https://support.mozilla.org/en-US/questions/977924
Comment 7•7 years ago
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And here is another one with lost contacts and broken contacts app from last night: https://support.mozilla.org/en-US/questions/978003
Comment 8•7 years ago
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Here are the larger number of reports from the mozilla-pl.org forum: http://mozillapl.org/forum/viewtopic.php?f=38&t=45579
Status: UNCONFIRMED → NEW
Ever confirmed: true
Whiteboard: [SUMO-b2g]
Flags: needinfo?(nhirata.bugzilla)
Comment 9•7 years ago
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Putting QA Wanted to see if someone can reproduce this in house.
Keywords: qawanted
Comment 10•7 years ago
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I did try this is one phone so far, although I think the hardware I have has something wrong with it - see Bug 938391 I am going to reflash a device with the 1.0.1, add some data, and see what happens.
Updated•7 years ago
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Component: General → Gaia::Contacts
Comment 11•7 years ago
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Here is another forum with a load of Polish posts, about half of them say the v1.1 update succeeds, the other half have a constantly rebooting device. http://forum.myfirefoxos.pl/watek-Aktualizacja-1-0-1-2P-jakie-wra%C5%BCenia-po-instalacji?pid=1362#pid1362 Apologies if this is now the wrong bug for reporting this.
Comment 12•7 years ago
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Ok, I moved the rebooting issue to a new bug here: https://bugzilla.mozilla.org/show_bug.cgi?id=940743. Sorry about that.
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Comment 13•7 years ago
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Isn't bug 938564 the same as the contacts issue here? Also, I thought there was already some discussion going on about taking a patch for the contacts issue in 1.1, IIRC jsmith brought that up on a mailing list - or was that something else?
Comment 14•7 years ago
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I've attached a log file from a TCL device in VE with this same issue.
Hi Jack, could you help to check logs from Comment#14 ? Thanks
Flags: needinfo?(liuyongming)
Comment 17•7 years ago
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Hi Michelle, i can't find any information about "contacts" from the "attachment 8335734 [details]", could please give me a "add contact manually" log, Thanks!
Comment 18•7 years ago
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Hi Michelle, i can't find any information about "contacts" from the "attachment 8335734 [details]", could you please give me a "add contact manually" log, Thanks!
Comment 19•7 years ago
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(In reply to harl from comment #2) > OS ver: 1.1.0.0 > Firmware: 01012P > Hardware revision: 08 > Platform version: 18.1 I have the same build but different hardware revision: 07 > Permanent rebooting, displaying of window with message '[city name] 50'. '[city name] 50' - it is cell broadcast - http://en.wikipedia.org/wiki/Cell_Broadcast (Settings > Call Settings > Call broadcast service). In my case constant rebooting is related to WiFi connection. When WiFi is on - I can work several *seconds* until reboot, when WiFi is off - several minutes.
Hi Michelle, could you help to check Comment#17 to see if it is possible to provide the logs?
Flags: needinfo?(mluna)
Comment 21•7 years ago
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Hi Vance, Sorry I missed this request, I saw comment 16 and thought this had been reproduced. I will ask the contributor to provide another log and try to get it back to you. I have also asked users reporting to take their device back to a store if it is possible for them.
Flags: needinfo?(mluna)
Since the update is pulled off; I can't seem to get the device to update in the states (Poland TCL device). There's an upgrade tool : http://www.alcatelonetouch.com/global-en/support/download/one_touch_fire.html Having said that it doesn't have any buttons to push to get the device updated to 1.1 The Poland 1.0.1 build is : Gaia: b3f6811f81406c453798c79c141550571fe4e732 Gecko: BuildID 20130703204736 Version 18.0 ro.build.version.incremental=52
Flags: needinfo?(nhirata.bugzilla)
Comment 23•7 years ago
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I don't think this a Gaia/Contacts problem but a FOTA problem.
Yes, this bug is about the FOTA process itself. Moving to Vendcom as it is the FOTA server on the Vendors side.
Component: Gaia::Contacts → Vendcom
Comment 25•7 years ago
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(In reply to Jose M. Cantera from comment #23) > I don't think this a Gaia/Contacts problem but a FOTA problem. (In reply to Naoki Hirata :nhirata (please use needinfo instead of cc) from comment #24) > Yes, this bug is about the FOTA process itself. > Moving to Vendcom as it is the FOTA server on the Vendors side. Why are you so sure about it's FOTA's problem? Any Justification?
Comment 26•7 years ago
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Sounds like comment 22 shows we've done what we could to try to reproduce this, but it won't work in the US. Removing qawanted - we should work with someone in country to establish reproducibility.
Keywords: qawanted
Comment 27•7 years ago
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Per comment 16 It can be reproduced. But should flash in Vendor img.
Comment 28•7 years ago
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This is a log from the 1.1 acatel phone, details of build are in the file. The phone did not lock when on the phone.
Attachment #8346720 -
Flags: review?(21)
Attachment #8346720 -
Flags: feedback?
Comment 29•7 years ago
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(In reply to rmcguigan from comment #28) > Created attachment 8346720 [details] > CalldropAlcatel.rtf > > This is a log from the 1.1 acatel phone, details of build are in the file. > The phone did not lock when on the phone. Note - review? & feedback? flags are usually meant for reviewing patches, not information. If you want someone to look at this, I'd flag needinfo on them.
Comment 30•7 years ago
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Comment on attachment 8346720 [details]
CalldropAlcatel.rtf
I don't know that much about OTA or FOTA. Alexandre has spent some time on it. Let's see if he can have a clue by looking at the log, and in the worst case redirect the question to someone else.
Attachment #8346720 -
Flags: review?(21)
Attachment #8346720 -
Flags: feedback?
Flags: needinfo?(lissyx+mozillians)
Comment 31•7 years ago
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This log is a pain to read, there is multiple adb logcat output mixed with device infos and copy/paste of OSX shell commands ...
Comment 32•7 years ago
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E/GeckoConsole( 567): Content JS ERROR at app://communications.gaiamobile.org/dialer/js/telephony_helper.js:78 in errorCB: Unexpected error: UnspecifiedError This, however, sucks.
Flags: needinfo?(lissyx+mozillians)
Comment 33•7 years ago
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(In reply to Alexandre LISSY :gerard-majax from comment #32) > E/GeckoConsole( 567): Content JS ERROR at > app://communications.gaiamobile.org/dialer/js/telephony_helper.js:78 in > errorCB: Unexpected error: UnspecifiedError > > This, however, sucks. What is the codebase of this device ? Seriously, I only see one errorCB at https://github.com/mozilla-b2g/gaia/blob/v1-train/apps/communications/dialer/js/telephony_helper.js#L46 for v1-train branch, line 78 is totally unrelated.
Comment 34•7 years ago
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(In reply to rmcguigan from comment #28) > Created attachment 8346720 [details] > CalldropAlcatel.rtf > > This is a log from the 1.1 acatel phone, details of build are in the file. > The phone did not lock when on the phone. Rachel, what issue should I be pursuing in this logcat mess ? I'd be happy to help but this bug report is a mess: subject is about vendor OTA failure, then messages reports issue about missing contacts, but there is nothing clear with it: what is the error message when contacts are failing ? Is it just that the lists are empty ? If it's the second case, then it might just be a buggy contacts db migration (I remember we fixed spurious cases) that makes contacts unavailable but everything is still in place. Where is this debugging coming from ? 4386 I/GeckoDump( 567): [communications] Checking if the call is to the VoiceMail... 4387 I/GeckoDump( 567): [communications] The call is not to the VoiceMail 4388 I/GeckoDump( 567): [communications] Retrieving icc.callmessage from Settings... 4389 I/GeckoDump( 567): [communications] icc.callmessage retrieval successful: 4390 I/GeckoDump( 567): [communications] Looking up contacts associated to phone number: "6505718167" There is for sure no dump() call in the communications app on our side. Etienne, can you confirm/have a look at the errorCB thing that I mentionned in the previous messages ? This really looks spurious to me.
Flags: needinfo?(rmcguigan)
Flags: needinfo?(etienne)
Comment 35•7 years ago
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Did some research and I can confirm that at no point was the TelephonyHelper used in any upgrade code path. So probably not the issue here :/
Flags: needinfo?(etienne)
Comment 36•7 years ago
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Comment on attachment 8346720 [details]
CalldropAlcatel.rtf
Thought it helpful to have a successful call to compare it to. Putting as obsolete.
Attachment #8346720 -
Attachment is obsolete: true
Updated•7 years ago
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Flags: needinfo?(rmcguigan)
I think this may have something to do with bug 907444; I am not sure if locale on top of it is causing more of an issue for Poland build or not. Since the Poland update is no longer available, we cannot reproduce it with a Poland version of the phone. (we purchased one and tried to update in the states)
Comment 38•7 years ago
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Dears, We have found one root reason of problem reported by harl, more details will be provided soon.
Comment 39•7 years ago
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I found a situation can cause this problem, if a contact with no tel number exist in the contacts, upgrade the database will be wrong(from v1.0 to v1.1). All contacts in the original database will be store "tel": [***] in the database, but the new database will not save this when the contact does not have a number, so we can not directly use 'tel.value' in ContactDB.jsm for contactDB upgrade ,we need to be judged. I added a patch, please help to check if there are problems.
Comment 40•7 years ago
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Thanks ! I had a quick look to your patch, and it smells quite like bug 862250, am I wrong?
Flags: needinfo?(wuww)
Flags: needinfo?(liuyongming)
Comment 41•7 years ago
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(In reply to Alexandre LISSY :gerard-majax from comment #40) > Thanks ! > > I had a quick look to your patch, and it smells quite like bug 862250, am I > wrong? That patch have merge to 1.1,I make changes based on it.
Flags: needinfo?(wuww)
Comment 42•7 years ago
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Oh sorry, you're right, I misread.
Comment 43•7 years ago
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Was this fixed and did a new update ever go out in Poland?
Comment 44•7 years ago
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I think it's fixed and you can close this bug.
Comment 45•3 years ago
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Firefox OS is not being worked on
Status: NEW → RESOLVED
Closed: 3 years ago
Resolution: --- → WONTFIX
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Description
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