Closed Bug 938953 Opened 12 years ago Closed 8 years ago

[B2G][Helix][System][gongchaoxiong]B2G reboot when we play some music

Categories

(Firefox OS Graveyard :: General, defect, P1)

Product:
Firefox OS Graveyard
Component:
General
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED WONTFIX

People

(Reporter: lecky.wanglei, Unassigned)

Details

User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; aff-kingsoft-ciba; .NET4.0C; .NET4.0E; Tablet PC 2.0) Steps to reproduce: we just play some music in the device Actual results: The device reboot Expected results: The device should not reboot [Analyze & Question] I find some error in the log that we captured from the phone as follow 01-06 00:00:27.689 E/GeckoConsole( 177): [JavaScript Error: "NS_ERROR_FILE_NOT_FOUND: File error: Not found" {file: "app://system.gaiamobile.org/js/operator_variant/operator_variant.js" line: 235}] 01-06 00:00:27.789 E/ ( 169): open at channel loop fail i=17 01-06 00:00:27.939 I/GeckoDump( 177): FTU manifest cannot be found skipping. 01-06 00:00:27.949 I/Gonk ( 177): Setting nice for pid 457 to 1 01-06 00:00:27.949 I/Gonk ( 177): Changed nice for pid 457 from 18 to 1. 01-06 00:00:28.789 E/ ( 169): open at channel loop fail i=18 01-06 00:00:29.209 I/Gecko ( 177): 01-06 00:00:29.209 I/Gecko ( 177): ###!!! [Parent][AsyncChannel] Error: Channel error: cannot send/recv 01-06 00:00:29.209 I/Gecko ( 177): 01-06 00:00:29.219 E/GeckoConsole( 177): [JavaScript Error: "[Exception... "'Error: no message manager set' when calling method: [nsIObserver::observe]" nsresult: "0x8057001c (NS_ERROR_XPC_JS_THREW_JS_OBJECT)" location: "native frame :: <unknown filename> :: <TOP_LEVEL> :: line 0" data: no]"] 01-06 00:00:29.219 I/Gecko ( 177): -*- QCContentHelper_QC_B2G: receiveMessage: 'child-process-shutdown' arrived from content process 01-06 00:00:29.279 I/Gonk ( 177): Setting nice for pid 537 to 1 01-06 00:00:29.279 I/Gonk ( 177): Changed nice for pid 537 from 0 to 1. 01-06 00:00:29.529 E/profiler( 537): Registering start signal 01-06 00:00:29.789 E/ ( 169): open at channel loop fail i=19 01-06 00:00:29.789 E/ ( 169): Open AT_CHANNEL_PATH Fail! 01-06 00:00:29.899 E/GeckoConsole( 537): [JavaScript Warning: "Unknown property '-moz-align-self'. Declaration dropped." {file: "resource://gre-resources/ua.css" line: 44}] 01-06 00:00:30.149 I/Gecko ( 537): ###################################### forms.js loaded 01-06 00:00:30.169 I/Gecko ( 537): ############################### browserElementPanning.js loaded 01-06 00:00:30.229 I/Gecko ( 537): ######################## BrowserElementChildPreload.js loaded 01-06 00:00:30.659 I/IdleService( 177): next timeout 1000 msec from now 01-06 00:00:30.659 I/IdleService( 177): SetTimerExpiryIfBefore: next timeout 1000 msec from now 01-06 00:00:30.659 I/IdleService( 177): reset timer expiry to 1010 msec from now 01-06 00:00:30.659 I/IdleService( 177): Reset idle timeout: tell observer 48219e90 user is back 01-06 00:00:30.819 E/ThermalDaemon( 552): Thermal daemon started from the log info ,I think maybe the Homescreen process reboot for some reason when this application communicate with modem.can you help me Thanks thanks
Summary: [B2G][Helix][System][gongchaoxiong]The device reboot when we play some music → [B2G][Helix][System][gongchaoxiong]B2G reboot when we play some music
Severity: normal → critical
Component: Gaia::Music → General
Priority: -- → P1
I find some dump info in the kmsglog 01-06 00:15:17 <7>[301, Timer] [ 425.277816] Timer: unhandled page fault (11) at 0xc1e7e0cc, code 0x00d 01-06 00:15:17 <1>[301, Timer] [ 425.277886] pgd = d7918000 01-06 00:15:17 <1>[301, Timer] [ 425.277933] [c1e7e0cc] *pgd=0201140e(bad) 01-06 00:15:17 <4>[301, Timer] [ 425.277996] 01-06 00:15:17 <4>[301, Timer] [ 425.278036] Pid: 301, comm: Timer 01-06 00:15:17 <4>[301, Timer] [ 425.278099] CPU: 1 Not tainted (3.0.21-perf-g87a94fd-05318-g3480538-dirty #1) 01-06 00:15:17 <4>[301, Timer] [ 425.278173] PC is at 0x415f63a2 01-06 00:15:17 <4>[301, Timer] [ 425.278221] LR is at 0x415e376f 01-06 00:15:17 <4>[301, Timer] [ 425.278284] pc : [<415f63a2>] lr : [<415e376f>] psr: 80000030 01-06 00:15:17 <4>[301, Timer] [ 425.278323] sp : 4552ae28 ip : 41eac274 fp : 00000063 01-06 00:15:17 <4>[301, Timer] [ 425.278384] r10: 04abd83e r9 : 4552ae30 r8 : 00000001 01-06 00:15:17 <4>[301, Timer] [ 425.278448] r7 : 00000000 r6 : 4552ae28 r5 : 4b074250 r4 : 4048d180 01-06 00:15:17 <4>[301, Timer] [ 425.278514] r3 : c1e7e0c8 r2 : 04c4e0ef r1 : 00000063 r0 : 4b074250 01-06 00:15:17 <4>[301, Timer] [ 425.278584] Flags: Nzcv IRQs on FIQs on Mode USER_32 ISA Thumb Segment user 01-06 00:15:17 <4>[301, Timer] [ 425.278654] Control: 10c5387d Table: 27b1804a DAC: 00000015
Flags: needinfo?(wchang)
Missing: - Steps to reproduce - Mozilla build information that this occurred on - Reproducibility/Occurrence Rate.
Flags: needinfo?(wchang)
(In reply to Wayne Chang [:wchang] from comment #2) > Missing: > - Steps to reproduce > - Mozilla build information that this occurred on > - Reproducibility/Occurrence Rate. (In reply to lecky from comment #0) > from the log info ,I think maybe the Homescreen process reboot for some > reason when this application communicate with modem.can you help me > Thanks No, I cannot. Unless you have things mentioned in comment 2. (In reply to lecky from comment #1) > I find some dump info in the kmsglog > 01-06 00:15:17 <7>[301, Timer] [ 425.277816] Timer: unhandled page fault > (11) at 0xc1e7e0cc, code 0x00d This is obviously someone received SIGSEGV. What is this (pid 301) and where's your backtrace analysis?
Flags: needinfo?(lecky.wanglei)
Steps to reproduce: [Probability] Factory product line, about 1 /300 [repro steps] 1. Device assembled, Flash the image to the Device 2. Start the MMI application and test the speaker to play some music 3. The B2G reboot suddenly
Flags: needinfo?(lecky.wanglei)
Dear Sir Can you give me some suggestion ? Thanks Chaoxiong Gong
Firefox OS is not being worked on
Status: UNCONFIRMED → RESOLVED
Closed: 8 years ago
Resolution: --- → WONTFIX
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