939210 - You can't unlinkify something in a template

Status: RESOLVED WONTFIX

(support.mozilla.org :: Knowledge Base Software, task, P5)

Description

[Verdi [:verdi] Best to slack me]

Normally when we want to unlinkify something we add a comment next to the .com (ex. adobe<!-- -->.com). If we do this in a template, the template seems fine but when you use it in an article, the links are linkified again. 

Example: https://support.mozilla.org/en-US/kb/templateupdateflash has adobe.com and libflashplayer.so unlinkified in the Linux section. You can confirm this by displaying the template page for Linux.

But if you view https://support.mozilla.org/en-US/kb/install-flash-plugin-view-videos-animations-games with the showfor set to linux, those will be links when they shouldn't.

Comment 1

[Andrew Truong [:feer56] [:andrewtruong] [:atruong]]

This doesn't show when you preview on the template.. something's broken! Calling this major since this is pretty important.

Comment 2

[Kadir Topal [:atopal]]

Verdi, trying to decide if this is something we should fix immediately or whether it's okay to wait for the next sprint: In cases where Linux users have to follow instructions and the text is linked, it seems to me we won't confuse too many people and this can wait [1], if this is also happening in articles for Windows or Mac users we should probably fix it immediately as we are sending them to a random website from our instructions. Do you know if this affects Windows/Mac users?

Putting into next sprint for now.

[1] If you are on Linux and are using the command line for "tar -zxvf install_flash_player_"version"_linux."processor".tar.gz." I think it's a fair assumption that link won't throw you off.

Comment 3

[Ricky Rosario [:rrosario, :r1cky]]

Is this a regression?

Comment 4

[Kadir Topal [:atopal]]

I have no idea, so I'm removing my needinfo.

Comment 5

[Verdi [:verdi] Best to slack me]

(In reply to Kadir Topal [:atopal] from comment #2)
> Verdi, trying to decide if this is something we should fix immediately or
> whether it's okay to wait for the next sprint

(In reply to Ricky Rosario [:rrosario, :r1cky] from comment #3)
> Is this a regression?

I don't know if this is a regression. I don't think this is that big of a deal. You can fix this when there is time. I just filed the bug because it was pointed out.

Comment 6

[Kadir Topal [:atopal]]

Thanks for the feedback, Michael. Putting it into the backlog for now.

Comment 7

[Ricky Rosario [:rrosario, :r1cky]]

Moving 2013Q4 bugs to the Future since we didnt care enough about them in 2014Q1.

Comment 9

[Tim [:pollti]]

Since the unintended malware links mentioned in bug 1268510 still exist for Linux, I just tested a workaround for this on stage:
Adding <b></b> instead of <!----> works because this is not being removed when the template is included in another kb article, so this can be used in affected articles for the moment.

Comment 10

[Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen, :adobo, :sinigang, :roland]

sounds like we have a workaround, so i am setting to p5, good first bug

Comment 11

[Seburo]

Closed as per https://blog.mozilla.org/sumo/2019/06/07/sumo-platform-roadmap/