Shockwave Flash hang, but only when signed into Google account.




4 years ago
4 years ago


(Reporter: MHC, Unassigned)



25 Branch
Windows 7

Firefox Tracking Flags

(Not tracked)


(crash signature)


(1 attachment)



4 years ago
Created attachment 8333987 [details]
Firefox Text.txt

User Agent: Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; IPH

Steps to reproduce:

This page fails as does any website with Flash on it. But they only fail after I have logged into Google.  If I sign out of google ALL pages work fine.  Seems to be an issue with Google.

Actual results:

1. Navigate to 
2. Page displays as expected, including Chart.
3. Select Login link on top right corner. Login to Google Account.
4. Navigate to 
5. Page hangs and user is told Shockwave Flash is not responding. Prompted to wait or stop plug-in.
6. After navigating to ANY webpage (YouTube), the Flash plugin is not working.
7. Sign out of Google account.
8. Navigate to any page with Flash, plugin is working again.

Expected results:

All pages with flash should work, even when signed in with google.  I am using Firefox 25.0.1 and Flash 11.9.900.152.  Flash works fine in both Chrome and IE when logged into Google Account.

Comment 1

4 years ago
I also disabled the Gmail Handler extension and the problem still exists.

Comment 2

4 years ago
Also, this is only happening on a single machine.  I have a feeling it has something to do with my .dll being corrupted.  Any suggestions?

Comment 3

4 years ago
DOes it hang also if you have started firefox in safe mode?
See links at
Severity: normal → critical
Crash Signature: [@ hang | ntdll.dll@0x2015d ]
Flags: needinfo?(mhc.junkmail)
Keywords: hang
Summary: Shockwave Flash crashes, but only when signed into Google account. → Shockwave Flash hang, but only when signed into Google account.
Whiteboard: [closeme 2014-06-25]

Comment 4

4 years ago
Resolved per whiteboard
Last Resolved: 4 years ago
Flags: needinfo?(mhc.junkmail)
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2014-06-25]
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