940023 - On resetting the pin after incorrect entry the user will be asked to sign in however the continue button will be grayed out | Crow.

Status: RESOLVED FIXED

(Marketplace Graveyard :: Payments/Refunds, defect, P1)

Description

[Vikas Nanda]

Attachment: ezboot-http.log

steps to reproduce:
1. Start the application. 
2. Search and select an app to purchase. 
3. Enter an incorrect pin 5 times. 
4. After 5 mins search and select an app to purchase. 
5. Select reset pin. 

expected behavior:
The user should be able to select the continue button to advance. 
observed behavior:
The user is not able to select the continue button. Note the user is able to press the return key on the keyboard to advance.

Comment 1

[Vikas Nanda]

Attachment: Continue button.mp4

Comment 2

[Vikas Nanda]

Issue only occurs over wifi

Region code:Crow
Device:Unagi white
Connection: Wifi
Phone number/MSISDN:
Carrier: Telekom
Last 4 digits CC:n/a
Test App used: Pricetier 9. Affects all.

Comment 3

[Jed Parsons (use needinfo, please) [:jedp, :jparsons]]

Thanks for the report and the movie, Vikas.

And you say this is only reproducible over wifi?  Not data connection?

Comment 4

[Vikas Nanda]

Hi Jed, 

No problem. Yes I only see this issue over wifi. I have tried it over 3g using the Telekom/T-mobile-de  network and this problem is not concurring.

Comment 5

[Jed Parsons (use needinfo, please) [:jedp, :jparsons]]

How can I test on my engineering device?  Is there a mock purchase flow I can use?

Comment 6

[Jed Parsons (use needinfo, please) [:jedp, :jparsons]]

Vikas, are you able to reproduce this and capture the output of `adb logcat`?

Comment 7

[Vikas Nanda]

Attachment: continuebutton

Jed, 

Let me know if you need any further info.

Comment 8

[Andy McKay]

You can install the Marketplace as a hosted app here:

https://people.mozilla.org/~kmcmillan/mktdev.html

You should be able to search for and then pay for pricetier9.

If you need to configure your phone, ezboot might work. 

https://github.com/kumar303/ezboot

Not sure what phone you have though. Always happy to help in a friendly IRC channel near you...

Comment 9

[Jed Parsons (use needinfo, please) [:jedp, :jparsons]]

Thanks Vikas, Thanks Andy.

Vikas, two more questions :)

1 Which version of b2g are you using?

2 Can you also upload a logcat of the flow succeeding while on data network?  I'd like to compare.

Thanks for your help in tracking this down.

Comment 10

[krupa raj[:krupa]]

(In reply to Jed Parsons (use request feedback, please) [:jedp, :jparsons] from comment #9)
> Thanks Vikas, Thanks Andy.
> 
> Vikas, two more questions :)
> 
> 1 Which version of b2g are you using?
He is on 1.1
> 
> 2 Can you also upload a logcat of the flow succeeding while on data network?
> I'd like to compare.
> 
> Thanks for your help in tracking this down.

Comment 11

[Vikas Nanda]

Attachment: continue button when resetting PIN_3g.log

Comment 12

[Vikas Nanda]

(In reply to krupa raj[:krupa] from comment #10)
> (In reply to Jed Parsons (use request feedback, please) [:jedp, :jparsons]
> from comment #9)
> > Thanks Vikas, Thanks Andy.
> > 
> > Vikas, two more questions :)
> > 
> > 1 Which version of b2g are you using?
> He is on 1.1
> > 
> > 2 Can you also upload a logcat of the flow succeeding while on data network?
> > I'd like to compare.
> > I have uploaded a logcat file using 3g connection. 
> > Thanks for your help in tracking this down.

Comment 13

[Vikas Nanda]

The MSISDN for the log which uses 3g connection is 01756938887

Comment 15

[Shane Tomlinson [:stomlinson]]

GitHub issue opened: https://github.com/mozilla/persona/issues/4032
GitHub fix issued: https://github.com/mozilla/persona/pull/4033

Comment 16

[Andy McKay]

Hoping this will go out on the next persona train which is next week: 

http://personatra.in/#2013.11.20

If it doesn't make that train, we should turn off using emailHint until we get the persona push. But that push is within one day of the next marketplace push, so close enough.

The workaround is to enter and delete a character and then you can continue.

Comment 17

[Shane Tomlinson [:stomlinson]]

:andym - Persona's train schedule is currently on hold due to performance regressions. :jrgm and the rest of the QA team is off today and tomorrow for Thanksgiving. I have doubts this fix will make it onto prod next week unless it is back-ported onto the current prod. Let's chat with :jrgm and :callahad on Monday.

Comment 18

[Andy McKay]

Alright. Turned off on our end for the moment.

https://github.com/mozilla/webpay/commit/c4d838

Comment 19

[Jed Parsons (use needinfo, please) [:jedp, :jparsons]]

Confirmed with :jrgm on IRC that this patch is live in production.

Andy, what do you think, can we close this?

Comment 20

[Andy McKay]

Lets close, thanks @jedp and gang.