940498 - Thunderbird says I have 1528 new messages for every new email notification

Status: RESOLVED WORKSFORME

(Thunderbird :: Untriaged, defect)

Description

[travis]

Attachment: thunderbird-1528new.png

User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.57 Safari/537.36

Steps to reproduce:

I received a new email, with a notification alert.


Actual results:

Alert message says I have 1528 new messages. (see attached)


Expected results:

Alert message should have accurate count of new messages (in this case 1).

Comment 1

[travis]

Detailed TB info:

  Application Basics

    Name: Thunderbird
    Version: 24.1.0
    User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.1.0
    Profile Folder: Show Folder

              (Local drive)
    Application Build ID: 20131023145339
    Enabled Plugins: about:plugins
    Build Configuration: about:buildconfig
    Crash Reports: about:crashes
    Memory Use: about:memory

  Mail and News Accounts
    account1:
      INCOMING: account1, , (imap) secure.company.com:993, SSL, passwordEncrypted
      OUTGOING: secure.company.com:587, alwaysSTARTTLS, passwordCleartext, true

    account2:
      INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

  Extensions
    Lightning, 2.6.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

  Important Modified Preferences

    Name: Value

      browser.cache.disk.capacity: 358400
      browser.cache.disk.smart_size.first_run: false
      browser.cache.disk.smart_size.use_old_max: false
      browser.cache.disk.smart_size_cached_value: 358400
      extensions.lastAppVersion: 24.1.0
      font.language.group: x-unicode
      font.name.monospace.el: Consolas
      font.name.monospace.tr: Consolas
      font.name.monospace.x-baltic: Consolas
      font.name.monospace.x-central-euro: Consolas
      font.name.monospace.x-cyrillic: Consolas
      font.name.monospace.x-unicode: Consolas
      font.name.monospace.x-western: Consolas
      font.name.sans-serif.el: Calibri
      font.name.sans-serif.tr: Calibri
      font.name.sans-serif.x-baltic: Calibri
      font.name.sans-serif.x-central-euro: Calibri
      font.name.sans-serif.x-cyrillic: Calibri
      font.name.sans-serif.x-unicode: Calibri
      font.name.sans-serif.x-western: Calibri
      font.name.serif.el: Cambria
      font.name.serif.tr: Cambria
      font.name.serif.x-baltic: Cambria
      font.name.serif.x-central-euro: Cambria
      font.name.serif.x-cyrillic: Cambria
      font.name.serif.x-unicode: Cambria
      font.name.serif.x-western: Cambria
      font.size.fixed.el: 14
      font.size.fixed.tr: 14
      font.size.fixed.x-baltic: 14
      font.size.fixed.x-central-euro: 14
      font.size.fixed.x-cyrillic: 14
      font.size.fixed.x-unicode: 14
      font.size.fixed.x-western: 14
      font.size.variable.el: 17
      font.size.variable.tr: 17
      font.size.variable.x-baltic: 17
      font.size.variable.x-central-euro: 17
      font.size.variable.x-cyrillic: 17
      font.size.variable.x-unicode: 17
      font.size.variable.x-western: 17
      mail.openMessageBehavior.version: 1
      mail.winsearch.enable: true
      mail.winsearch.firstRunDone: true
      mail.winsearch.global_reindex_time: 1377557814
      mailnews.database.global.datastore.id: 1dbc7c89-8b90-4474-a833-1ff87041082
      network.cookie.prefsMigrated: true
      places.database.lastMaintenance: 1384360130
      places.history.expiration.transient_current_max_pages: 104858
      plugin.importedState: true

  Graphics

      Adapter Description: NVIDIA GeForce GT 630
      Vendor ID: 0x10de
      Device ID: 0x0f00
      Adapter RAM: 1024
      Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
      Driver Version: 9.18.13.3165
      Driver Date: 10-23-2013
      Direct2D Enabled: false
      DirectWrite Enabled: false (6.3.9600.16384)
      ClearType Parameters: ClearType parameters not found
      WebGL Renderer: false
      GPU Accelerated Windows: 0

      AzureCanvasBackend: skia
      AzureFallbackCanvasBackend: cairo
      AzureContentBackend: none

  JavaScript

  Incremental GC: 1

  Accessibility

    Activated: 0
    Prevent Accessibility: 0

  Library Versions

      Expected minimum version
      Version in use

      NSPR
      4.10
      4.10

      NSS
      3.15.2 Basic ECC
      3.15.2 Basic ECC

      NSS Util
      3.15.2
      3.15.2

      NSS SSL
      3.15.2 Basic ECC
      3.15.2 Basic ECC

      NSS S/MIME
      3.15.2 Basic ECC
      3.15.2 Basic ECC

Comment 2

[:aceman]

Please back up your mail data of the account in question (see account settings -> server settings -> Local directory for where the file are stored). Then on the Inbox, try right click -> properties -> repair.

Comment 3

[Wayne Mery (:wsmwk)]

(In reply to :aceman from comment #2)
> Please back up your mail data of the account in question (see account
> settings -> server settings -> Local directory for where the file are
> stored). Then on the Inbox, try right click -> properties -> repair.

travis, what are your results?

Comment 4

[travis]

Sorry about that, I should have posted back right away. The Inbox repair fixed the problem. :-)