[TCL] [Updates] - updating to v1.1 makes device reboot every few seconds

RESOLVED WONTFIX

Status

RESOLVED WONTFIX
5 years ago
8 months ago

People

(Reporter: mluna, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [SUMO-b2g], URL)

Attachments

(1 attachment)

(Reporter)

Description

5 years ago
Hi, 

Users are reporting in several Polish support channels that after upgrading their Alcatel device to FFOS v1.1 it reboots every few seconds.

STEPS TO REPRODUCE:
1. update TCL to v1.1 from v1.0
2. make a call

EXPECTED RESULTS:
should work as normal

ACTUAL RESULTS:
Firefox OS Crashed message, reboots after every call





Please let me know if there is any information I could provide to help with the investigation and troubleshooting of this issue.

Thanks!!
QA Wanted to see if we can reproduce this in house.
Keywords: qawanted
I did see this issue initially - see Bug 938391 for details. But I only experience the reboot twice and then the phone was fine. Also Bug 897142 has some information about the state of some of the devices when we got them initially.

Comment 3

5 years ago
Created attachment 8344515 [details]
alcatel-bug-940743.log

I connected my phone to computer and start saving logs. I did not touch the phone. After 1-2 minutes system crashed and rebooted.

OS version: 1.1.0.0
Firmware: 01012P
Hardware revision: 07
Platform version: 18.1
Sounds like comment 3 indicates a confirmed reproduction.
Keywords: qawanted

Comment 5

8 months ago
Firefox OS is not being worked on
Status: NEW → RESOLVED
Last Resolved: 8 months ago
Resolution: --- → WONTFIX
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