Closed Bug 941240 Opened 11 years ago Closed 8 years ago

Firefox crash in mozilla::plugins::child::_hasmethod (Norton Internet Security

Categories

(Core Graveyard :: Plug-ins, defect)

Product:
Core Graveyard
Component:
Plug-ins
Version:
25 Branch
Platform:
All
macOS
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(firefox47 affected)

Status:
RESOLVED INCOMPLETE
Tracking Flags:
Tracking Status
firefox47 --- affected

People

(Reporter: marcia, Unassigned)

References

Details

(Keywords: crash)

Crash Data

This bug was filed from the Socorro interface and is report bp-d983a83f-18d2-46ba-8284-1e15f2131120. ============================================================= Seen while looking at the 10.9 report - happens in 10.7 and 10.8 as well. Fairly low volume Mac specific crash affecting FF 25 and 25.0.1 users: https://crash-stats.mozilla.com/report/list?product=Firefox&signature=mozilla::plugins::child::_hasmethod Frame Module Signature Source 0 @0xe00000002 1 XUL mozilla::plugins::child::_hasmethod dom/plugins/ipc/PluginModuleChild.cpp 2 NortonInternetSecurityBF NortonInternetSecurityBF@0x20c7 3 NortonInternetSecurityBF NortonInternetSecurityBF@0x10ae2 4 NortonInternetSecurityBF NortonInternetSecurityBF@0x10fe0 5 CoreFoundation CoreFoundation@0x5a8c 6 CoreFoundation CoreFoundation@0x16073 7 CoreFoundation CoreFoundation@0x1f003 8 CoreFoundation CoreFoundation@0xad18 9 libsystem_c.dylib libsystem_c.dylib@0x11273 10 CFNetwork CFNetwork@0x31da 11 CoreFoundation CoreFoundation@0x1f003 12 CoreFoundation CoreFoundation@0xad18 13 CoreFoundation CoreFoundation@0x66400 14 CoreFoundation CoreFoundation@0x64cc1 15 CoreFoundation CoreFoundation@0x33e9e 16 NortonInternetSecurityBF NortonInternetSecurityBF@0x138c0 17 NortonSafeSurfing NortonSafeSurfing@0x17a5b 18 libmozglue.dylib ozone_size memory/mozjemalloc/jemalloc.c 19 NortonSafeSurfing NortonSafeSurfing@0x1e61f 20 CoreFoundation CoreFoundation@0x503d 21 NortonSafeSurfing NortonSafeSurfing@0x1275e 22 CoreFoundation CoreFoundation@0x1ebe1 23 libsystem_malloc.dylib libsystem_malloc.dylib@0x1087c 24 libsystem_malloc.dylib libsystem_malloc.dylib@0x10f38 25 libstdc++.6.dylib libstdc++.6.dylib@0x2d7b1 26 libstdc++.6.dylib libstdc++.6.dylib@0x2ed47 27 libshastacomm.dylib libshastacomm.dylib@0xd2b2 28 NortonSafeSurfing NortonSafeSurfing@0x1657c 29 libsystem_malloc.dylib libsystem_malloc.dylib@0x112de 30 libmozglue.dylib arena_dalloc memory/mozjemalloc/jemalloc.c 31 libmozglue.dylib arena_malloc memory/mozjemalloc/jemalloc.c 32 @0x103184000 33 libmozglue.dylib je_malloc memory/mozjemalloc/jemalloc.c 34 @0x107404e20 35 libmozglue.dylib arena_malloc memory/mozjemalloc/jemalloc.c 36 libmozglue.dylib je_malloc memory/mozjemalloc/jemalloc.c 37 libsystem_malloc.dylib libsystem_malloc.dylib@0x1087c 38 libstdc++.6.dylib libstdc++.6.dylib@0x2d56c 39 libmozglue.dylib arena_malloc memory/mozjemalloc/jemalloc.c 40 libmozglue.dylib je_malloc memory/mozjemalloc/jemalloc.c 41 libsystem_malloc.dylib libsystem_malloc.dylib@0x1087c 42 libmozglue.dylib arena_malloc memory/mozjemalloc/jemalloc.c 43 libmozglue.dylib je_malloc memory/mozjemalloc/jemalloc.c 44 libsystem_malloc.dylib libsystem_malloc.dylib@0x1087c 45 libsystem_malloc.dylib libsystem_malloc.dylib@0x11290 46 libsystem_kernel.dylib libsystem_kernel.dylib@0x11bd9 47 libmozglue.dylib ozone_size memory/mozjemalloc/jemalloc.c 48 @0x103184000 49 libmozglue.dylib ozone_size memory/mozjemalloc/jemalloc.c 50 libsystem_malloc.dylib libsystem_malloc.dylib@0x10f38 51 libmozglue.dylib arena_dalloc memory/mozjemalloc/jemalloc.c 52 @0x103184000 53 libmozglue.dylib ozone_size memory/mozjemalloc/jemalloc.c 54 @0x103184000 55 libmozglue.dylib ozone_size memory/mozjemalloc/jemalloc.c 56 libsystem_malloc.dylib libsystem_malloc.dylib@0x10f38 57 libmozglue.dylib ozone_size memory/mozjemalloc/jemalloc.c 58 libsystem_malloc.dylib libsystem_malloc.dylib@0x10f38 59 libmozglue.dylib ozone_size memory/mozjemalloc/jemalloc.c 60 libmozglue.dylib ozone_size memory/mozjemalloc/jemalloc.c 61 libsystem_malloc.dylib libsystem_malloc.dylib@0x10f38 62 libmozglue.dylib ozone_size memory/mozjemalloc/jemalloc.c 63 libsystem_malloc.dylib libsystem_malloc.dylib@0x10f38 64 libmozglue.dylib arena_dalloc memory/mozjemalloc/jemalloc.c 65 @0x16 66 NortonSafeSurfing NortonSafeSurfing@0x17945 67 NortonSafeSurfing NortonSafeSurfing@0x179a5 68 libshastacomm.dylib libshastacomm.dylib@0xf942 69 libshastacomm.dylib libshastacomm.dylib@0xf94a 70 libshastacomm.dylib libshastacomm.dylib@0x64f0 71 libshastacomm.dylib libshastacomm.dylib@0x4a21 72 libshastacomm.dylib libshastacomm.dylib@0xa677 73 SymBase SymBase@0x120f0 74 SymBase SymBase@0x10244 75 libdispatch.dylib libdispatch.dylib@0x12ad 76 libdispatch.dylib libdispatch.dylib@0x2166 77 SymBase SymBase@0x12f65 78 SymBase SymBase@0x10244 79 CFNetwork CFNetwork@0x1417c5 80 CoreFoundation CoreFoundation@0x19789 81 CoreFoundation CoreFoundation@0x5ac58 82 libshastacomm.dylib libshastacomm.dylib@0x9e52 83 libshastacomm.dylib libshastacomm.dylib@0xa6f6 84 libshastacomm.dylib libshastacomm.dylib@0xafef 85 libshastacomm.dylib libshastacomm.dylib@0xb0b0 86 libsystem_malloc.dylib libsystem_malloc.dylib@0x1087c 87 libobjc.A.dylib libobjc.A.dylib@0x715b 88 CoreFoundation CoreFoundation@0x38b7e 89 libsystem_c.dylib libsystem_c.dylib@0x53007 149 libobjc.A.dylib libobjc.A.dylib@0x1d61b 150 libobjc.A.dylib libobjc.A.dylib@0x1d61b 151 CoreFoundation CoreFoundation@0x6f92 152 CoreFoundation CoreFoundation@0x1b72c5 153 CoreFoundation CoreFoundation@0xbff11 154 libshastacomm.dylib libshastacomm.dylib@0xb01e 155 CoreFoundation CoreFoundation@0xfeadd 156 CoreFoundation CoreFoundation@0x7f8f1 157 CoreFoundation CoreFoundation@0x71062 158 CoreFoundation CoreFoundation@0x707ef
Norton Confidential (http://en.wikipedia.org/wiki/Norton_Confidential) is now a part of Norton Internet Security (en.wikipedia.org/wiki/Norton_Internet_Security, http://us.norton.com/macintosh-internet-security/#). I can't find any information about what versions of Norton Confidential now available. But all the crash reports I looked at show this extension: nortonconfidential@symantec.com 1.7.0f37. I also can't find any crash reports older than 2013-11-08. I strongly suspect that's when version 1.7.0f37 was released. Do we have a contact at Norton/Symantec?
> I also can't find any crash reports older than 2013-11-08. Oops this is wrong. More info in a bit.
The earliest report I can find is dated 2013-10-03, for nortonconfidential@symantec.com 1.7.0f19: bp-aa49851e-b363-4f1a-b82b-c23452131003 Then there are a few dated 2013-10-09, for most of which the nortonconfidential@symantec.com version is 6.0f539. bp-48e2a126-ba15-465a-9445-4c6522131009 bp-0382a484-e964-4140-bf8d-8beb72131009 bp-e3cd5fc6-2c65-435d-934d-34ea62131009 bp-379328b4-71a4-4c97-89a2-684302131009 bp-3243407f-6361-4923-bc1e-e9bd22131009 bp-3f831614-cc59-472d-a941-06c962131009 These are all crashes in the NortonInternetSecurityBF plugin: plugin NortonInternetSecurityBF Version:1.7.0 Filename:NortonInternetSecurityBF.plugin plugin NortonInternetSecurityBF Version:6.0 Filename:NortonInternetSecurityBF.plugin But even there the version numbers are different. So I'm at a loss to say what changed in Norton Internet Security/Norton Confidential to trigger these crashes, but I strongly suspect *something* did.
These crashes all happen here: http://hg.mozilla.org/releases/mozilla-beta/annotate/f804b96367ef/dom/plugins/ipc/PluginModuleChild.cpp#l1477 I strongly suspect the NortonInternetSecurityBF plugin is passing a bad value in aMethodName.
Crash volume for signature 'mozilla::plugins::child::_hasmethod': - nightly (version 50): 0 crash from 2016-06-06. - aurora (version 49): 0 crash from 2016-06-07. - beta (version 48): 0 crash from 2016-06-06. - release (version 47): 30 crashes from 2016-05-31. - esr (version 45): 0 crash from 2016-04-07. Crash volume on the last weeks: Week N-1 Week N-2 Week N-3 Week N-4 Week N-5 Week N-6 Week N-7 - nightly 0 0 0 0 0 0 0 - aurora 0 0 0 0 0 0 0 - beta 0 0 0 0 0 0 0 - release 5 5 6 5 3 2 1 - esr 0 0 0 0 0 0 0 Affected platform: Mac OS X
status-firefox47: --- → affected
Status: NEW → RESOLVED
Closed: 8 years ago
Resolution: --- → INCOMPLETE
Product: Core → Core Graveyard
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