942532 - Firefox (v25.0.1) Start Page displays message that browser needs updating - About Firefox page say that it is up-to-date

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[Bruce]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0 (Beta/Release)
Build ID: 20131112160018

Steps to reproduce:

Every time I open Browser I get a message below the search box that I am out of date.  When I check 'About Firefox' I get the message "Firefox  2.0.1 - Firefox is up to date". 
Not critical - but a hassle.  I mean it is a bad image for Firefox if the browser doesn't know if it is up-to-date or not?


Actual results:

I had to check version - it was up-to-date, but how many others start worrying or waste time looking for an update that is not available.


Expected results:

I should not have had to check the version - the incorrect message should not have been given to the users.

Comment 1

[Bruce]

Attachment: Firefox error message.JPG

Shows the message that browser needs to be upgraded.

Comment 2

[Bruce]

Attachment: About Firefox page.JPG

About Firefox page showing that the version is current version

Comment 3

[Loic]

"a message below the search box"?

Are you sure you're not affacted by a malware or something like that which is trying to force you to download a bad version of Firefox?

Could you test with a clean profile, please.
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

In addition, check the FAQ https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

Comment 4

[[:Aleksej]]

Bruce, can you please try the above?

Comment 5

[(mostly gone) XtC4UaLL [:xtc4uall]]

Reopen with above comments adressed.