Carrier billing (Telenor) payment failure to Hanger - Sorry there's a problem. Try it later again.

RESOLVED FIXED

Status

RESOLVED FIXED
5 years ago
5 years ago

People

(Reporter: rafael.medola, Assigned: payment)

Tracking

Other
Gonk (Firefox OS)
Points:
---
Bug Flags:
affects-hanger +

Details

Attachments

(2 attachments)

(Reporter)

Description

5 years ago
Created attachment 8337604 [details]
ezboot-http.log

Region code: Hanger
Device: Alcatel
Connection: Wi-fi/3G
Phone number/MSISDN: +3620 3747379
Carrier: Telenor
Last 4 digits CC: 7929
Test App used: all

steps to reproduce:

1- Log in to Marketplace using a valid account;
2- Search for pricetier;
3- select one which carrier billing payment is accepted;
4- buy it and try to pay using carrier billing.

expected behavior:

The payment is completed without any problem.

observed behavior:

The error: "Sorry, there is a problem. Try it later again" shows up right after to click to BUY.
(Reporter)

Comment 1

5 years ago
Created attachment 8337606 [details]
2013-11-25-07-55-18.png

Updated

5 years ago
Assignee: nobody → tom
Flags: affects-hanger+

Comment 2

5 years ago
This user has no balance. We are showing the BlueVia Error but the Operator reason is Insufficient Funds.

Updated

5 years ago
Status: NEW → RESOLVED
Last Resolved: 5 years ago
Resolution: --- → WONTFIX

Updated

5 years ago
Assignee: tom → payment
Status: RESOLVED → REOPENED
Resolution: WONTFIX → ---
(Reporter)

Comment 3

5 years ago
Working fine!
Credits moved to "Universal Balance" which is necessary for the purchases.
Status: REOPENED → RESOLVED
Last Resolved: 5 years ago5 years ago
Resolution: --- → FIXED
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