Closed
Bug 942739
Opened 11 years ago
Closed 9 years ago
labanquepostale.mobi sends invalid mobile content to FirefoxOS
Categories
(Web Compatibility :: Site Reports, defect)
Tracking
(Not tracked)
RESOLVED
FIXED
People
(Reporter: gerard-majax, Assigned: karlcow)
References
()
Details
(Whiteboard: [country-fr][serversniff][sitewait])
Attachments
(1 file)
32.17 KB,
image/png
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Details |
Site: http://labanquepostale.mobi labanquepostale.mobi sends invalid mobile content to FirefoxOS :: Steps To Reproduce Goto labanquepostale.mobi with FirefoxOS and Android, and compare rendering. :: Expected Result Correct viewport :: Actual Result Invalid viewport, makes the website unusable
Reporter | ||
Comment 1•11 years ago
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I already contacted them via the client support channel, the « transmitted to the correct service »
Reporter | ||
Comment 2•11 years ago
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Forcing a Firefox Android user agent in B2G's prefs for this website circumvent the issue.
Comment 3•11 years ago
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They're doing some server-side sniffing to either send some super old legacy site (presumably to unknown UAs), or a WAP site (to the Firefox for Android UA, and iOS, probably others). They all land on the same page [1] but with different content. See https://gist.github.com/miketaylr/7643127 The "about:legacy-compat" page lacks meta@viewport and instead has a width of 760px on body via inline style. Removing that fixes the site. But we should contact them and recommend they send the WAP site to FxOS (the same that they do for other mobile browsers). [1] Location: https://labanquepostale.mobi:443/finance/mobile/canalBKML/particulier/homepage/particulier-homePage.ea
Whiteboard: [country-fr][serversniff][contactready]
Assignee | ||
Updated•11 years ago
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Assignee: nobody → kdubost
Assignee | ||
Comment 4•10 years ago
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contact twitter |
Contacté http://twitter.com/MozWebCompat/status/409036861802549248
Status: NEW → ASSIGNED
OS: Linux → Gonk (Firefox OS)
Hardware: x86_64 → ARM
Assignee | ||
Comment 5•10 years ago
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contact twitter |
The current CTO is http://www.linkedin.com/pub/jego-eric/10/804/b45 but no precise contact information. Their twitter account is just broadcasting information. No interaction at all. So not very useful for contacts. The contact page doesn't really propose a way to address technical issues with their infrastructure. It is made for banking customers. https://www.labanquepostale.fr/particuliers/outils/contacts.html Oh… https://www.labanquepostale.fr/transversal/popups/credits.html Conception : Angie (www.angie.fr) FullSix (www.fullsix.fr) Réalisation : Valtech Agency Gestion de contenus : Adobe Experience Manager Crédits photo : Getty - Corbis - Fotolia Julien Millet André Tudela Irony I worked a little bit for Angie in 1999/2000, but I don't think I have any contacts left there… 14 years… Let's see http://twitter.com/MozWebCompat/status/456243388388352000 http://twitter.com/MozWebCompat/status/456249992227737600
Comment 6•10 years ago
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I've got a twitter contact who works at Valtech Agency if it can be of any help. Maybe we could get some email contact going this way.
Comment 8•10 years ago
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Thanks for the reminder, I tried to contact my contact again at and finally got a response. Valtech Agency didn't made the mobile version of the website and they weren't able to give me a contact inside the tech department of La Banque Postale. :/
Flags: needinfo?(tifftafftoff)
Assignee | ||
Comment 9•10 years ago
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contact twitter |
Thanks tifftafftoff. I'm asking Angie again http://twitter.com/MozWebCompat/status/483767855515578368
Reporter | ||
Comment 10•10 years ago
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(In reply to Karl Dubost :karlcow from comment #9) > Thanks tifftafftoff. > I'm asking Angie again > http://twitter.com/MozWebCompat/status/483767855515578368 Still no news then :(
Reporter | ||
Comment 11•10 years ago
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FYI being one of their client, I've re-asked some news on this topic. Last time I did was back in november 2013 and their reply was "forwarded to the proper service". And no news since.
Assignee | ||
Comment 12•10 years ago
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contact twitter |
Trying to contact a human http://twitter.com/MozWebCompat/status/501981511940186112
Assignee | ||
Updated•10 years ago
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Whiteboard: [country-fr][serversniff][contactready] → [country-fr][serversniff][sitewait]
Reporter | ||
Comment 13•10 years ago
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contact phone |
I just got off the phone with them, after a long battle the very kind personal manager found the proper contacts and transfered all the informations regarding this to the people in charge of it. So I have good hopes it will move soon, and they have my number to reach me in case of issue :). Kudos to whoever helped me on the phone with this :)
Assignee | ||
Comment 14•10 years ago
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Also http://twitter.com/MozWebCompat/status/501981511940186112
Assignee | ||
Comment 15•10 years ago
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Summary # Chrome Mobile on Android UA ============================== (No issue) redirection to https://labanquepostale.mobi/finance/mobile/canalBKML/particulier/homepage/aiguillageInterstitiel-homePage.ea?mobile=ANDROID Markup <!DOCTYPE html PUBLIC "-//WAPFORUM//DTD XHTML Mobile 1.1//EN" "http://www.openmobilealliance.org/tech/DTD/xhtml-mobile11.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"><head> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /> <title>Banque Postale</title> <meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=no" /> <meta name="format-detection" content="telephone=no" /> … # Safari iOS ============ (No issue) redirection to https://labanquepostale.mobi/finance/mobile/canalBKML/particulier/homepage/aiguillageInterstitiel-homePage.ea?mobile=IPHONE Same Markup # Firefox for Android ===================== (No issue) redirection to https://labanquepostale.mobi/finance/mobile/canalBKML/particulier/homepage/aiguillageInterstitiel-homePage.ea?mobile=ANDROID # Firefox OS ============ (Bad) redirection to https://labanquepostale.mobi/finance/mobile/canalBKML/particulier/homepage/aiguillageInterstitiel-homePage.ea Markup <!DOCTYPE html SYSTEM "about:legacy-compat"> <html xmlns="http://www.w3.org/1999/xhtml"> <head> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /> <title>Banque Postale</title> Solution: Add <meta name="viewport" content="width=device-width, initial-scale=1.0"/> btw, "user-scalable=no" is a bad idea. :) It is an important accessibility feature and should be used only for things like games with a very fixed background/canvas. See http://www.bbc.co.uk/guidelines/futuremedia/accessibility/mobile/design/zoom
Reporter | ||
Comment 16•10 years ago
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(In reply to Alexandre LISSY :gerard-majax from comment #13) > I just got off the phone with them, after a long battle the very kind > personal manager found the proper contacts and transfered all the > informations regarding this to the people in charge of it. So I have good > hopes it will move soon, and they have my number to reach me in case of > issue :). > > Kudos to whoever helped me on the phone with this :) One month later, no news. Either this will take a looong time, or the people I got on the phone just told me bullshit to get me out.
Assignee | ||
Comment 17•10 years ago
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(In reply to Alexandre LISSY :gerard-majax from comment #16) > One month later, no news. Either this will take a looong time, or the people > I got on the phone just told me bullshit to get me out. Sometimes it takes long time. We had an ebay bug which took more than 6 months, because they were remodeling their architecture and didn't want to fix this before that. Sometimes people have bosses too, who have a different opinions of the resolutions. ^_^ Courage.
Reporter | ||
Comment 18•10 years ago
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(In reply to Karl Dubost :karlcow from comment #17) > (In reply to Alexandre LISSY :gerard-majax from comment #16) > > One month later, no news. Either this will take a looong time, or the people > > I got on the phone just told me bullshit to get me out. > > Sometimes it takes long time. We had an ebay bug which took more than 6 > months, because they were remodeling their architecture and didn't want to > fix this before that. > Sometimes people have bosses too, who have a different opinions of the > resolutions. > > ^_^ Courage. Of course, but I have been told that someone will contact me soon.
Assignee | ||
Comment 19•9 years ago
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And this seems to be fixed. \o/ Thanks Alexandre for all your efforts and to La Banque Postale team. Happy Web.
Status: ASSIGNED → RESOLVED
Closed: 9 years ago
Resolution: --- → FIXED
Updated•5 years ago
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Product: Tech Evangelism → Web Compatibility
Updated•11 days ago
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Component: Mobile → Site Reports
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Description
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